User Journey: Title
Product Value
What problem does this solve for Thunderbird for Android users?
What is the core value users should get from this feature or workflow?
How will we know the feature delivered its value?
Target Users
Which user segments or user states does this journey apply to?
Examples:
- First-time users going through onboarding.
- Returning users trying to complete a key task.
- Users prompted by an in-app message or release change.
User Stories
- As a [type of user], I want [capability], so that [benefit].
Core Journey
Describe the essential path a user follows to reach the core outcome.
Success Signals
What user behavior or outcome indicates that the journey succeeded?
Frictions and Failure Cases
Where might users get stuck, confused, blocked, or drop off?
UX Research
What UX assumptions need validation?
What research, design review, or user feedback is needed before or during implementation?
Open Questions
What product, UX, or research questions are still unresolved?