MONTHLY: Thunderbird Desktop — Support Spike Report
Generated 2024-09 … 2026-08 · monthly grain · trailing 24 months · 28347 questions · no AI (regex + traditional stats)
- Volume: 28347 questions, 1181.1/month avg
- Answered (non-creator): 21911/28347 (77%)
- First-answer time (median): 3.3h (p25 0.9h / p75 11.8h)
- Total volume trend:
▇█▇▇█▆▆▆▆▅▇▇▆▆▅▅▅▅▅▄▄▄▄▅
⏱ Reading spike timing: a spike dates when users piled in — a lagging signal, usually days after an incident’s onset and often near its resolution (e.g. the Jun 2023 Libero outage began ~Jun 14; the questions spiked Jun 19). Treat these as pain-cluster / triage signals, not real-time incident detection.
🔎 Want a bump that is not listed below? The sparklines here are static text. Open the interactive explorer, pick a grain / version / cause, and click any point to read that period’s questions — every period, not just the ones that cleared a threshold. Each spike row also links straight to its own bucket.
🚨 Engineering signal — version × cause spikes
Cause clusters over-represented in a specific Thunderbird version. The Signal column flags 🆕 new (cause never spiked before), ↗ spreading (known cause, new version), or ↻ recurring (chronic / seen before) — ranked new→spreading→recurring, then by lift. Click an ID to read it.
📮 Cause-level spikes — provider / protocol / AV
Causes surging regardless of version vs a trailing month baseline — provider/ISP outages and protocol/AV issues. Not necessarily a Thunderbird bug, but worth a triage look. Ranked by magnitude.
📈 Trends
Top versions
| Value |
Total |
Trend |
| v140 |
1009 |
▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▄▅▇█▇▇▃ |
| v153 |
528 |
▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▃█ |
| v150 |
447 |
▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▄█▁▂▂ |
| v152 |
377 |
▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▆█▁ |
| v151 |
337 |
▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▆█▁▁ |
| v149 |
316 |
▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▂█▂▁▁▁ |
Top mail providers
| Value |
Total |
Trend |
| m:gmail |
2518 |
██▇▇▇▆▆▆▅▄▅▆▆▅▅▅▅▄▅▄▄▃▄▄ |
| m:microsoftemail |
2018 |
██▆▅▅▅▄▄▃▃▄▄▄▅▄▄▄▄▄▃▄▃▂▃ |
| m:yahooemail |
845 |
▆▅▄▅▆▃▄▃▃▄▇▆▆▆▇▄▄▇█▅▆▄▅▇ |
| m:comcast |
357 |
▆▆▆▅▆▄▅▄▄▃▃█▄▄▆▅▂▃▃▅▄▄▄▄ |
| m:spectrum |
307 |
▅▅▃▃▄▅▄▃▃▃▄▄▄▃▅▃▃▄▃▂▅▆▂█ |
| m:att |
192 |
▄▄▅██▅▃▃▅▃▇▇▃▂▄▆▃▃▅▃▂▂▃▃ |
Top protocols
| Value |
Total |
Trend |
| proto:imap |
1949 |
█▇▇██▇▅▅▅▄▆▆▅▆▅▄▅▄▅▃▅▄▄▅ |
| proto:smtp |
1237 |
█▇▇▅▇▅▅▅▅▄▅▇▅▄▄▃▅▅▅▃▄▃▄▄ |
| proto:pop |
1218 |
█▇█▆█▆▄▅▅▅▆▇▅▆▄▃▅▄▄▄▄▃▅▅ |
| proto:oauth |
496 |
█▆▄▄▄▂▃▃▂▂▃▃▂▃▃▂▃▃▅▂▃▂▃▃ |
| proto:caldav |
98 |
▅▆▆▅█▃▃▃▆▅▆▄▃▄▂▃▅▆▃▃▂▃▃▂ |
| proto:carddav |
55 |
▃▄▅▃▄▂▇▃▂▁▃█▂▃▃▂▂▄▅▄▂▂▂▃ |
Top antivirus
| Value |
Total |
Trend |
| av:bitdefender |
117 |
▂▁▁▁▃▁▁▁▁▁▁█▂▂▂▁▁▁▂▁▁▁▁▁ |
| av:norton |
90 |
▅▄▅▃█▃▄▂▂▂▆▅▃▃▂▂▂▂▂▂▃▂▃▂ |
| av:defender |
53 |
▄▂█▃▂▃▂▃▃▁▃▃▃▃▃▁▁▂▃▂▄▄▃▃ |
| av:avast |
51 |
▅▂▇▄▅█▄▅▂▁▅▁▁▄▇▂▅▂▂▇▄▄▄▄ |
| av:mcafee |
34 |
▁█▃▆▃▃▃▆█▃▃█▆█▁▁▁▃▃▆▆▃▃▆ |
| av:kaspersky |
24 |
▆▆▃▁▅▁▃▁▆▅▁█▁▃▃▁▁▃▁▁▁▁▁▅ |
OS mix (filter dimension)
| Value |
Total |
Trend |
| os:windows |
7294 |
▂▃▃▂▃▂▂▂▂▂▃▃▂▃▂▂▅██▇▇▇▇█ |
| os:linux |
1277 |
▆▆▅▅▆▅▃▄▅▄▃▅▅▄▄▄▆▇█▆▇▆▆█ |
| os:macos |
868 |
▄▄▃▃▃▄▃▃▃▂▄▄▄▂▄▂▆▇█▆▆▅▅▆ |
| os:other |
130 |
▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁▁█▄▂▁▂▃▃▂ |
| os:android |
93 |
▁▂▁▁▂▂▂▂▁▂▃▃▁▂▂▁▇█▇█▅▃▅▇ |
macOS releases (filter dimension)
| Value |
Total |
Trend |
| macos:sequoia |
158 |
▃▅▆▅█▇▅▅▅▁▇▇▇▂▅▃▄▃▃▂▃▁▂▂ |
| macos:tahoe |
54 |
▁▁▁▁▁▁▁▁▁▁▁▁▆▅█▇▇▆▆▂▃▅▆▅ |
| macos:sonoma |
53 |
█▅▃▃▂▃▁▁▁▁▁▁▁▁▃▂▃▁▁▁▂▁▁▁ |
| macos:catalina |
36 |
▃▅▃▂▄▁▂▂▂▁█▆▄▂▂▁▂▁▂▂▂▁▁▁ |
| macos:monterey |
32 |
▆▅▅▅▅▅█▃▃▁▃▃▅▁▅▃▃▁▁▃▃▁▃▅ |
| macos:high_sierra |
28 |
▄█▄▂▁▇▂▁▇▁▂▂▂▁▂▂▄▁▁▁▁▄▁▁ |
Notes: spikes detected at monthly grain (coarser grains catch slow-burn incidents a daily threshold misses — e.g. the March 2026 GMX provider outage). Volume / cause / OS trends span the full scraper history (2023-01+). Version×cause covers 2026-02 onward — the native thunderbird_version field (Kitsune PR #7443) is only populated from Feb 2026 (~27% → 85% by mid-2026), so earlier questions carry no version; cause-level spikes use all history. Thresholds calibrated on the post-backfill baseline. Full IDs per spike in PROJECT1/desktop-monthly-version-cause-spikes.csv (version×cause) and PROJECT1/desktop-monthly-single-spikes.csv (cause-level); full series in PROJECT1/desktop-monthly-rollup.csv.
Last updated: 2026-08-30 16:37 UTC