April 2026 report · generated 2026-05-19
*3 ratings only — not statistically significant. One dissatisfied rating from a contributor checkout error.
| Idea | Votes | Tag |
|---|---|---|
| Domain Hosting Support for Thundermail | 13 | Thundermail |
| Dark Mode | 4 | Accounts & Subscriptions |
| Promote Thunderbird | 4 | Thundermail |
| Demo Account for "trial" before buying | 3 | Accounts & Subscriptions |
| Offer HIPAA BAA (Business Associate Agreement) | 2 | Appointment |
| EU Based Thunderbird Pro | 1 | Thunderbird Pro |
| Idea | Votes | Tag |
|---|---|---|
| Unlimited aliases | 21 (+15 this month) | Thundermail |
| Domain Hosting Support for Thundermail | 13 | Thundermail |
| Server Side Email Filtering | 12 (+9 this month) | Thundermail |
| Sign-in with Thunderbird | 12 (+4 this month) | Accounts & Subscriptions |
| À la carte pricing | 5 (+4 this month) | Accounts & Subscriptions |
TB: 3.81★ this month (-0.06 from March). Track against 4★ annual goal.
| Theme | Mentions | Neg. mentions 1–3★ reviews |
Avg ★ | TB | K-9 | Neg. mentions trend rolling 3 months |
|---|---|---|---|---|---|---|
| Push / Notification Sync | 52 | 37 | 2.73★ | 42 | 10 | 23 → 31 → 37 📈 |
| Spam Filter Absent | 23 | 12 | 3.09★ | 21 | 2 | 0 → 10 → 12 📈 |
| Crashes & Freezes | 11 | 9 | 2.00★ | 9 | 2 | 0 → 6 → 9 📈 |
| Calendar Missing | 8 | 5 | 2.88★ | 7 | 1 | 0 → 6 → 5 📉 |
| Stuck Outbox / Send Failure | 2 | 1 | 4.00★ | 1 | 1 | 0 → 4 → 1 📉 |
| QR / Settings Import | 3 | 1 | 3.67★ | 3 | 0 | 0 → 4 → 1 📉 |
| Email Headers / Print | 4 | 2 | 3.00★ | 4 | 0 | 0 → 2 → 2 ➡️ |
| Language | Reviews | |
|---|---|---|
| English | 181 | |
| German | 142 | |
| Spanish | 44 | |
| French | 40 | |
| Japanese | 36 | |
| Russian | 35 | |
| Italian | 25 | |
| Portuguese | 14 | |
| Polish | 13 | |
| Dutch | 12 |
| Mentions | Count of Play Store reviews whose text matches a topic's keyword pattern, regardless of star rating. One review = one mention even if multiple keywords match. |
| Neg. mentions | Mentions where the review is 1–3 stars. This is a count of reviews, not a count of star ratings. |
| Avg ★ | Mean star rating (1–5) across all reviews matching that topic — both positive and negative. |
| Neg. mentions trend | Count of negative mentions (1–3★) for that topic over the rolling 3-month window. |
| Metric | Value | MoM | 3-mo trend |
|---|---|---|---|
| Questions (excl. spam) | 73 | +7 | 60 → 66 → 73 |
| Overall Solved Rate | 65% | -7 pts | 53 → 72 → 65 |
| Ignored % | 22% | -2 pts | 30 → 24 → 22 |
| Trusted Contributor % | 53% | -2 pts | 35 → 55 → 53 |
| Theme | Topics | 3-mo trend |
|---|---|---|
| Crashes & Freezes | 8 | 2 → 3 → 8 |
| Setup / Accounts | 7 | 2 → 10 → 7 |
| Notifications | 6 | 4 → 4 → 6 |
| Update regression | 5 | 0 → 5 → 5 |
| Sync / Fetch | 3 | 4 → 3 → 3 |
| Attachments | 3 | 3 → 3 → 3 |
| Metric | Value | MoM | 3-mo trend |
|---|---|---|---|
| Questions (excl. spam) | 733 | -227 | 1009 → 960 → 733 |
| Overall Solved Rate | 64% | -3 pts | 68 → 67 → 64 |
| Ignored % | 23% | -26 pts | 20 → 49 → 23 |
| Trusted Contributor % | 45% | -4 pts | 48 → 49 → 45 |
| # | Topic | Count | % of total |
|---|---|---|---|
| 1 | Send/Receive issues | 191 | 26.1% |
| 2 | General messaging (broad tag) | 99 | 13.5% |
| 3 | Customization & UI | 82 | 11.2% |
| 4 | Import / Migration / Profiles | 58 | 7.9% |
| 5 | Sign-in & Passwords | 56 | 7.6% |
| 6 | Account setup & management | 46 | 6.3% |
| 7 | Install & Update | 36 | 4.9% |
| 8 | Spam & Junk mail | 30 | 4.1% |
| 9 | Crashes & Performance | 26 | 3.5% |
| 10 | Calendar & Events | 25 | 3.4% |
| Theme | Questions | % of total |
|---|---|---|
| 1. Authentication / OAuth fragility Heavy on Gmail, Outlook, Yahoo, Comcast provider failures. Recurring patterns: "stopped working after password change," "broke after Thunderbird update," repeated password prompts, connection / server reset, and friction with the new Account Setup Hub. | 121 | 16.5% |
| 2. Update regressions Visible across UI, send/receive, drag-and-drop, and folder display. Updates are breaking established workflows at scale — a release-process and regression-detection problem more than a feature problem. | 55 | 7.5% |
| 3. Data loss / folder integrity Highest-emotional-charge bucket. Folders/emails disappearing, "wiped out all my folders," "Local Folders gone," "Recover Emails removed by Expunge." High urgency, high trust impact — these are the "I lost everything" tickets. | 41 | 5.6% |