March 2026 report · generated 2026-04-14
| Topic | Tickets | CSAT |
|---|---|---|
| Misdirected tech support | 52 | experiment ↗ |
| Recurring cancellations | ~50 | 50% |
| Fundraising opt-out requests | 19 | 33% ⚠️ |
| Email / contact updates | 8 | 100% |
| Refunds & receipts | ~15 | 67% |
| Idea | Votes | Tag |
|---|---|---|
| Sign-in with Thunderbird | 8 | Accounts & Subscriptions |
| Unlimited aliases | 6 | Thundermail |
| Agency Plan | 4 | Thundermail |
| Server Side Email Filtering | 3 | Thundermail |
| Events should end on next calendar day | 2 | Appointment |
| Gmail ending POP3 support | 2 | New Feature |
| Managed Calendar availability phrases | 2 | Appointment |
| + 6 more at 1 vote each | ||
| Idea | Votes | Tag |
|---|---|---|
| Increase custom domains limit | 19 | Thundermail |
| Import email, calendar & contacts | 13 | Thundermail |
| Appointment: no calendar required | 9 | Appointment |
| Sign-in with Thunderbird | 8 | Accounts & Subscriptions |
| Unlimited aliases | 6 | Thundermail |
Q1 trend: 3.95 → 3.91 → 3.81★ (TB-only). Push notification failures are the primary driver — 19 → 23 → 31 negative mentions across Q1 and still accelerating. Two new friction signals entered the top issues list this month: spam filtering and v17.0 crashes.
| Theme | Mentions | Neg. mentions 1–3★ reviews |
Avg ★ | TB | K-9 | Neg. mentions trend Jan → Feb → Mar |
|---|---|---|---|---|---|---|
| Push / Notification Sync → deep dive ↔ not surfacing in Android Forum — users leaving reviews rather than asking for help |
46 | 31 | 2.83★ | 37 | 9 | 19 → 23 → 31 📈 |
| Spam Filter Absent ↔ related: "Filters like Desktop" surfacing in Android Forum (3 questions) — same gap, different entry point |
13 | 10 | 2.69★ | 12 | 1 | 0 → 0 → 10 📈 |
| Crashes & Freezes ↔ confirmed in Android Forum — volunteers directing users to older F-Droid build as workaround |
9 | 6 | 2.56★ | 5 | 4 | 0 → 0 → 6 📈 |
| Calendar Missing | 13 | 6 | 3.15★ | 10 | 3 | 0 → 0 → 6 📈 |
| Stuck Outbox / Send Failure | 4 | 4 | 1.50★ | 3 | 1 | 0 → 0 → 4 📈 |
| QR / Settings Import | 4 | 4 | 1.25★ | 4 | 0 | 0 → 0 → 4 📈 |
| Email Headers / Print | 6 | 2 | 3.50★ | 4 | 2 | 0 → 0 → 2 📈 |
| Language | Reviews | |
|---|---|---|
| English | 172 | |
| German | 90 | |
| Italian | 30 | |
| Spanish | 25 | |
| French | 23 | |
| Russian | 20 | |
| Japanese | 16 | |
| Polish | 13 | |
| Portuguese | 9 | |
| Dutch | 7 |
| Mentions | Count of Play Store reviews whose text matches a topic's keyword pattern, regardless of star rating. One review = one mention even if multiple keywords match. |
| Neg. mentions | Mentions where the review is 1–3 stars. This is a count of reviews, not a count of star ratings. |
| Avg ★ | Mean star rating (1–5) across all reviews matching that topic — both positive and negative. |
| Neg. mentions trend | Count of negative mentions (1–3★) for that topic in January, February, and March. |
| Metric | Value | MoM |
|---|---|---|
| Questions (excl. spam) | 931 | 960 total |
| Overall Solved Rate | 67% | -1 pt |
| Ignored % | 49% | +29 pts ⚠️ |
| Trusted Contributor % | 49% | flat |
| Trusted contributors | 29 |
| Metric | Value | MoM |
|---|---|---|
| Questions (excl. spam) | 54 | 66 total |
| Overall Solved Rate | 72% | +19 pts ↑ |
| Ignored % | 24% | -6 pts |
| Trusted Contributor % | 55% | +20 pts |
| Trusted contributors | 3 | platform34, wsmwk, Yu5tiqX9og |
| Signal | Questions | MoM | Context |
|---|---|---|---|
| Gmail / Google | 69 | +23% | POP3 issues, cert errors, antivirus conflicts, folder repair — highest-volume provider |
| Yahoo / AOL / AT&T OAuth2 | 55 | +38% | Yahoo's change broke TB < v148, forcing upgrades; users confused by OAuth2 browser redirect |
| GMX server incident | 7 | +250% | Provider outage — not a TB issue; resolved when GMX fixed their infrastructure |
Recurring theme: lack of in-app troubleshooting tools (opt-in telemetry, crash logs) makes diagnosis hard for volunteers and staff.
| Signal | Questions | Context |
|---|---|---|
| Desktop parity (font size, unified folders, scheduled send) | 4 | Font size control removed in UI revamp; unified folders and scheduled send missing |
| Filters like Desktop ↔ Play Store: Spam Filter Absent — #2 friction point, 10 neg mentions |
3 | Message filtering rules ask; Play Store users hit the same gap as a spam problem — same missing feature, different entry point |
| Crash on v17.0 (Android 8 + images) ↔ Play Store: #3 friction point, 6 neg mentions · K-9 44% of crash reviews |
confirmed | ~80% of image emails on Android 8; works on Android 12+; fix expected v17.1/v18 · Forum volunteers have workaround (older F-Droid build) that Play Store reviewers never received |
The #1 Play Store friction point (31 negative mentions, accelerating all Q1) is not surfacing as forum questions. Users hitting push failures appear to be leaving reviews rather than seeking support — no resolution path, higher churn risk.
Recurring theme: no Troubleshooting Information equivalent on Android; SUMO is hard to use on mobile, keeping question volume low.
⚠️ Community support numbers are under review — methodology may shift slightly next month as we iterate on data collection.