May 2026 report · generated 2026-06-03
Seven of nine bad ratings were noise — wrong channel, misdirected tickets, a donor who went quiet after asking about donation numbers. The one that matters: a real gap in our German-language donor KB.
*Both dissatisfied ratings (DSATs) were misdirected emails to Thundermail, remediated via thunderbird-accounts#834.
| Idea | Votes | Tag |
|---|---|---|
| White labeling | 1 | Appointment |
| Emails appear multiple times if multiple aliases are configured in the client | 2 | Thundermail |
| Resellers & IT Companies | 1 | Thundermail |
| Feature Request: Public Calendar ICS Feed / Shareable Subscription URL for External Integration | 1 | Appointment |
| Native Outlook / Microsoft Calendar integration for Appointments | 2 | Appointment |
| Custom "Full Name | 3 | Thundermail |
| Show warning or error if domain name has no addresses nor aliases | 2 | Thundermail |
| Appointment: Use only the username in the personal link | 1 | Appointment |
| More Email Domains | 4 | Thundermail |
| Add Send to the Spaces Toolbar | 2 | Send |
| Integrating aliases with identities in Thunderbird | 8 | Thundermail |
| Syncing filters between Thunderbird instances | 8 | Accounts & Subscriptions |
| Snooze emails | 4 | Thundermail |
| native email forwarding / redirection rules (no external services) | 5 | Thundermail |
| Secure portal | 2 | Thundermail |
| Send later support | 1 | Send |
| Improving usability and readability | 2 | Thunderbird Pro |
| Calendar | 2 | Appointment |
| Calendar Improvement | 1 | Appointment |
| Idea | Votes | Tag |
|---|---|---|
| Webmail for Thundermail | 56 | Thundermail |
| Additional pricing tiers | 48 | Accounts & Subscriptions |
| Multifactor Authentication | 44 | Privacy & Security |
| DNSSEC/DANE Support | 38 | Thundermail |
| Increase custom domains limit | 35 | Thundermail |
TB: 3.73★ this month (-0.08 from April). Track against 4★ annual goal.
Tickets are opened only for low-star reviews (1–3★) that we reply to — not every review generates a ticket.
| Theme | Mentions | Neg. mentions 1–3★ reviews |
Avg ★ | TB | K-9 | Neg. mentions trend rolling 3 months |
|---|---|---|---|---|---|---|
| Push / Notification Sync | 51 | 34 | 2.94★ | 35 | 16 | 31 → 37 → 34 📉 |
| Spam Filter Absent | 11 | 8 | 2.82★ | 11 | 0 | 10 → 12 → 8 📉 |
| Crashes & Freezes | 5 | 5 | 1.80★ | 4 | 1 | 6 → 9 → 5 📉 |
| Calendar Missing | 7 | 3 | 3.43★ | 5 | 2 | 6 → 5 → 3 📉 |
| Stuck Outbox / Send Failure | 4 | 4 | 2.50★ | 2 | 2 | 4 → 1 → 4 📈 |
| QR / Settings Import | 6 | 3 | 3.83★ | 6 | 0 | 4 → 1 → 3 📈 |
| Email Headers / Print | 2 | 2 | 3.00★ | 2 | 0 | 2 → 2 → 2 ➡️ |
| Language | Reviews | |
|---|---|---|
| English | 157 | |
| German | 118 | |
| Spanish | 29 | |
| Russian | 29 | |
| French | 25 | |
| Polish | 21 | |
| Italian | 20 | |
| Japanese | 17 | |
| Portuguese | 12 | |
| Dutch | 9 |
| Mentions | Count of Play Store reviews whose text matches a topic's keyword pattern, regardless of star rating. One review = one mention even if multiple keywords match. |
| Neg. mentions | Mentions where the review is 1–3 stars. This is a count of reviews, not a count of star ratings. |
| Avg ★ | Mean star rating (1–5) across all reviews matching that topic — both positive and negative. |
| Neg. mentions trend | Count of negative mentions (1–3★) for that topic over the rolling 3-month window. |
| Metric | Value | MoM | 3-mo trend |
|---|---|---|---|
| Questions (excl. spam) | 55 | -18 | 66 → 73 → 55 |
| Overall Solved Rate | 64% | -1 pts | 72 → 65 → 64 |
| Ignored % | 31% | +9 pts | 24 → 22 → 31 |
| Trusted Contributor % | 44% | -9 pts | 55 → 53 → 44 |
| Username | Answers | Solutions |
|---|---|---|
| platform34 | 40 | 9 |
| Theme | Topics | 3-mo trend |
|---|---|---|
| Sync / Fetch | 5 | 3 → 3 → 5 |
| Setup / Accounts | 5 | 10 → 7 → 5 |
| Crashes & Freezes | 2 | 3 → 8 → 2 |
| Notifications | 2 | 4 → 6 → 2 |
| Update regression | 2 | 5 → 5 → 2 |
No contributors with 3+ answers this month.
| Metric | Value | MoM | 3-mo trend |
|---|---|---|---|
| Questions (excl. spam) | 802 | +69 | 960 → 733 → 802 |
| Overall Solved Rate | 70% | +6 pts | 67 → 64 → 70 |
| Ignored % | 17% | -6 pts | 49 → 23 → 17 |
| Trusted Contributor % | 49% | +4 pts | 49 → 45 → 49 |
| # | Topic | March | April | May | 3-mo avg |
|---|---|---|---|---|---|
| 1 | Send/Receive issues ↑ | 259 27.0% | 191 26.1% | 250 31.2% | 28.1% |
| 2 | General messaging (broad tag) → | 119 12.4% | 99 13.5% | 101 12.6% | 12.8% |
| 3 | Customization & UI → | 102 10.6% | 82 11.2% | 94 11.7% | 11.2% |
| 4 | Sign-in & Passwords → | 89 9.3% | 56 7.6% | 66 8.2% | 8.4% |
| 5 | Import / Migration / Profiles ↓ | 53 5.5% | 58 7.9% | 51 6.4% | 6.6% |
| 6 | Account setup & management → | 72 7.5% | 46 6.3% | 49 6.1% | 6.6% |
| 7 | Spam & Junk mail → | 31 3.2% | 30 4.1% | 33 4.1% | 3.8% |
| 8 | Crashes & Performance → | 33 3.4% | 26 3.5% | 28 3.5% | 3.5% |
| 9 | Install & Update ↓ | 36 3.8% | 36 4.9% | 27 3.4% | 4.0% |
| 10 | Calendar & Events → | 32 3.3% | 25 3.4% | 26 3.2% | 3.3% |
| Theme | Questions | % of total |
|---|---|---|
| 1. Authentication / OAuth fragility Heavy on Gmail, Outlook, Yahoo, Comcast provider failures. Recurring patterns: "stopped working after password change," "broke after Thunderbird update," repeated password prompts, connection / server reset, and friction with the new Account Setup Hub. | 145 | 18.1% |
| 2. Update regressions Visible across UI, send/receive, drag-and-drop, and folder display. Updates are breaking established workflows at scale — a release-process and regression-detection problem more than a feature problem. | 43 | 5.4% |
| 3. Data loss / folder integrity Highest-emotional-charge bucket. Folders/emails disappearing, "wiped out all my folders," "Local Folders gone," "Recover Emails removed by Expunge." High urgency, high trust impact — these are the "I lost everything" tickets. | 54 | 6.7% |
| Username | Answers | Solutions |
|---|---|---|
| davidsk | 426 | 37 |
| rednoise | 158 | 26 |
| MattAuSupport | 109 | 13 |
| Mapenzi | 103 | 7 |
| @next | 79 | 7 |