Flight 3 · Day 24 · 6,500 invitees · 159 tickets (2.4% contact rate) · CSAT: 100% · Top theme: Account access issues · 2 known problem(s) tracked
At a Glance
159
Total since launch
Contact rate: 2%
100%
CSAT 24h
1 good / 0 bad
100%
CSAT since launch
23 good / 0 bad
6
FeatureOS ideas (24h)
39 since launch
120.9h
Median AHT
mean 108.1h · 117 solved
💡 FeatureOS Ideas
Last 24h — 6 new
What you’d like to seeI want to be able to have email accounts on my domain for all employees.To do this, I imagine two options:- Bring my domain and my LDAP.…
1 △ · Thundermail, Accounts & Subscriptions, New Feature
What you’d like to seeSeems like you have timer for time out during logins. How about allow the user to set that time out period? Why it matters?Frequent…
1 △ · Thundermail, Privacy & Security
What you’d like to seeThe new webmail looks great but there’s a lack of support of the aliases defined in the account, as such creating emails or responding to…
1 △ · Thundermail, Webmail, Improvement
What you’d like to seeAliases need to be outbound as well as inbound. Why it mattersIt does not do you much good to have an alias if you can not do a drop down…
2 △ · Thundermail, Improvement
What you’d like to seeWhen I am done with settings update - I want to return to email but there is no apparent link. Why it mattersNever seen an email site…
1 △ · untagged
With Gmail, I can globally configure an email reminder for all events with a “send x minutes before”. Once this is done, every new event created is…
1 △ · Thundermail, Improvement
📊 Drill-ins
Theme breakdown (cumulative) — click a theme to expand tickets
▶Account access issues
16
- #6849 — cant use my invitation to signup
- #6840 — No confirmation email received on signup.
- #6832 — login fails with Firefox
- #6828 — cannot log in
- #6801 — A couple of things.
- #6712 — Tracker: Who did we have to manually verify email for?
- #6675 — I have been invited but cannot login
- #6663 — Can't access my Thunderbird pro account?
- #6654 — Can't add account in Thunderbird
- #6614 — SEND not working
- #6583 — My subscribe link is no longer working
- #6538 — thundermail
- #6536 — Unable to log in at server. Probably wrong configuration, username or password w
- #6527 — Forgot My Thundermail Address
- #6391 — Thunderbird desktop (Ubuntu) setup problem
- #6359 — need password reset, confused during signup
▶Request or complaint
13
- #6867 — Upgrade Subscription
- #6754 — Email address reuse
- #6748 — Invites to others?
- #6726 — Alies email delivery
- #6717 — Pricing detail
- #6688 — I'd like an option to make my @[domain] address my primary & subscription addres
- #6655 — Thundermail (thunderbird pro subscriptions OK) IOS App
- #6603 — Fwd: When AI recommends the best in Photography, will your name be mentioned, Br
- #6555 — Adding custom domain
- #6502 — regarding thundermail pro
- #6366 — Family plan planed?
- #6365 — Cannot Add Second Calendar to Thundermail Pro Account
- #6364 — primary email
▶Other / uncategorized
12
- #6879 — site for ios instructions from introducing email not found
- #6870 — THundermail vs Thunderbird
- #6846 — first log in
- #6752 — How to use Thundermail as I used to do with Thunderbird
- #6724 — Trouble connecting to managesieve
- #6579 — Request to remove PII from Thundermail Ideas page
- #6551 — Namecheap Custom Domains
- #6528 — Change the recovery e-mail
- #6498 — Unable to send emails out from Thunderbird
- #6369 — Connection Problem
- #6350 — mac thunderbird pro extension
- #6349 — Send upload fails
▶Pricing — wanted free / monthly plan
11
- #6875 — Thundermail Early Bird Access
- #6797 — 1 Inbox, 15 Email Addresses?
- #6769 — Vision Gratuit sur Thundermail
- #6738 — Free tier
- #6719 — Subscription
- #6656 — Payment
- #6649 — Beta tester offer
- #6489 — Monthly subscription
- #6486 — Annual payment instead of monthly payment
- #6380 — why early access with expensive price?
- #6377 — Account activation
▶Custom domain / DKIM / DNS
11
- #6850 — Custom domains
- #6837 — DNS Warning
- #6831 — Custom SMTP
- #6750 — Custom Domain: DKIM Not Properly Served by [domain]
- #6742 — mta-sts not working right now
- #6736 — Receive mail at custom domain
- #6672 — Difficulties configuring my custom domain's DNS records
- #6668 — smtp
- #6598 — DKIM keys not published for lund.to — CNAME targets return NXDOMAIN
- #6515 — SRV syntax error on Gandi custom domain
- #6513 — Gmail spam markings
▶Pricing — general pricing concern
11
- #6743 — help
- #6659 — Subscription Price
- #6585 — Trial
- #6526 — Payment for wishlist invite of Thundermail
- #6488 — Multiple Inboxes
- #6487 — Subscription fee is a really bad idea
- #6402 — Pricing
- #6388 — Thundermail
- #6363 — Pricing related query.
- #6344 — I'm not going to pay money to be your beta tester
- #6343 — Pro
▶Account access issues — Account Hub trouble
9
- #6886 — Plz ignore (just testing a patch)
- #6692 — Stuck at email verifcation
- #6682 — Email confirmations not received
- #6680 — locked out of early bird access account
- #6678 — no confirmation email
- #6658 — Subscription Information Incomplete
- #6520 — Signup Issue
- #6509 — Beta Signup
- #6492 — Can’t Login
▶Refund / Cancel
9
- #6843 — cancel your subscription and delete your account
- #6624 — Refund
- #6543 — Monthly Billing
- #6541 — Release thundermail email address
- #6534 — Too late to cancel?
- #6400 — I'm trying to pay for [domain] and it says something went wrong
- #6390 — Close Account
- #6378 — Delete account
- #6373 — subscription canceling
▶Aliases
7
- #6883 — Aliases
- #6800 — Setting Up Aliases on iOS
- #6762 — Questions sur migration domaine + e-mails
- #6721 — why I cannot get alias [email]
- #6565 — get an [domain] mail address
- #6519 — [domain] email address
- #6371 — Errors sending to one of my custom domain emails.
▶Account creation / signup confusion
6
- #6864 — Email alias - potential security and privacy issues
- #6829 — Thundermail account after
- #6697 — Pre-signup questions
- #6653 — 14 day cancel and refund
- #6411 — can't auth to [domain] with new account on Thunderbird app
- #6401 — Outgoing messages with custom domain not being signed with DKIM
▶Appointment / calendar
5
- #6889 — How to connect to my thunderbird calendar?
- #6834 — Importing Google Calender
- #6610 — no way to recreate the original Thundermail calendar.
- #6606 — Full day event displayed incorrectly for Thundermail calendar only
- #6394 — appointment.day has silently gone away?
▶Subscription / billing / refund / cancel
5
- #6859 — Checking if tax documents are available - needed for Thundermail subscription in
- #6781 — Re: [Thunderbird Pro Beta] We're here to help: "Cancel Thundermail subscription
- #6749 — Refund request
- #6524 — Unable to use my new email and configure Thunderbird
- #6468 — Cancel subscription
▶Early bird / invite / waitlist
5
- #6856 — Invitation
- #6855 — New thundermail email vs email used to pre-enroll
- #6844 — Not recieving early-bird sign up.
- #6698 — Recovery E-Mail and Aliases
- #6685 — Invitation early bird plan
▶App setup / configuration
5
- #6770 — setting up e-mail allias
- #6751 — Emails going to spam
- #6732 — Change backup email
- #6687 — Gmail flagged my outgoing test email as spam -_-
- #6396 — Delivering incoming mail to global inbox
▶Early bird signup
4
- #6824 — get 2 subscription with one invite
- #6720 — Oops, registered and missed the recovery email step, now being charged full pric
- #6664 — Question About the Early Bird Sign Up
- #6530 — Can't create Thundermail account containing "ssl"
▶Custom domain DNS
4
- #6540 — Domain report from google
- #6512 — [Accounts PR1023] Custom-domain outbound mail not being DKIM-signed
- #6496 — Custom Domain DKIM not working
- #6386 — Squarespace Custom Domain
▶Webmail
3
- #6733 — Addressbook in Webmail
- #6727 — Webmail Alpha
- #6722 — Webmail - no mail from own domain
▶Waitlist / onboarding inquiry
3
- #6783 — I really apologize but I'm kinda panicking
- #6746 — thunderbird email
- #6395 — Questions
▶Pricing — annual-only inquiry
3
- #6735 — Question about Monthly Subscription
- #6490 — monthly subscription
- #6351 — Created a Thundermail account and password, can't log in
▶Account access issues — account recovery
2
- #6804 — Change recovery email address
- #6695 — Inquiry: How do I change my recovery email?
▶Pricing — payment issue
2
- #6773 — Missing my name from Customer portal on Paddle
- #6511 — Cannot pay using Russian card
▶Pre-purchase / documentation gap
2
- #6686 — Thundermail vs Fastmail
- #6635 — Add OAuth for Thundermail to FairEmail
▶Thunderbird for Android + Thundermail
2
- #6552 — CalDav and DavX
- #6517 — Mobile Server Sync Problem
▶Custom domain setup
2
▶Bug report / app crash / not working
1
- #6826 — My account does not work
▶MFA / two-factor
1
▶Security / hacked
1
- #6578 — unconscionable ToS and (lack of) Privacy Policy.
▶Privacy / data / jurisdiction concerns
1
- #6557 — Thundermail Privacy
▶Email migration / import
1
▶Account access issues — not on allowlist yet
1
▶Email sending / receiving / SMTP / IMAP
1
- #6368 — Cannot send email with Apple Mai
Status breakdown (cumulative)
- solved: 117
- pending: 32
- hold: 6
- open: 4
Known problems — 2 problem(s), 6 incident(s)
#6512 hold — [Accounts PR1023] Custom-domain outbound mail not being DKIM-signed
Incidents: #6598, #6496
Why × How (cumulative)
- curious + explained: 35
- blocked + explained: 23
- request + redirected: 14
- blocked + investigated: 11
- confused + explained: 10
- blocked + escalated: 10
- change request + actioned: 10
- blocked + actioned: 4
- request + actioned: 3
- concerned + explained: 3
- blocked + n/a: 2
- change request + escalated: 2
- other + n/a: 1
- curious + investigated: 1
- telling us + n/a: 1
- request + —: 1
- telling us + escalated: 1
- request + explained: 1
- blocked + —: 1
- curious + escalated: 1
- request + informed: 1
- telling us + —: 1
- blocked + redirected: 1
- confused + escalated: 1
- curious + informed: 1
- concerned + investigated: 1
Legend: 🔎 emerging pattern · 🔧 open GitHub issue · ✅ closed GitHub issue · 🔗 linked issue · 👍 positive CSAT · 👎 negative CSAT