Thundermail · Flight 3 Live Report

Flight 3 · Day 71 · 6,500 invitees · 470 tickets (7.2% contact rate) · CSAT: 100% · Top theme: Refund / Cancel · 6 known problem(s) tracked

At a Glance

New (24h)

1 solved

470

Total since launch

Contact rate: 7%

—

CSAT 24h

0 good / 0 bad

100%

CSAT since launch

5 good / 0 bad

FeatureOS ideas (24h)

86 since launch

150.2h

Median AHT

mean 208.2h · 134 solved

💡 FeatureOS Ideas

Last 24h — 0 new

(none)

📊 Drill-ins

Theme breakdown (cumulative) — click a theme to expand tickets

▶

Refund / Cancel

#8092 — Refund Request – ThunderMail
#8075 — Refund
#8039 — Refund
#7997 — refund
#7989 — Cancel this account during the trial period
#7981 — Delete account and refund
#7972 — Refund
#7971 — paid now?
#7926 — Delete account / data / issue refund
#7920 — What is my use name?
#7892 — Cancel my subscription
#7884 — Request for Account Deletion and Refund of PayPal Payment
#7883 — Refund on Thundermail
#7863 — Cancel & Refund
#7851 — refund subscription
#7843 — Refund request
#7796 — Request a refund
#7788 — Refund request
#7735 — Thundermail
#7703 — Cancel
#7580 — Refund and account deletion
#7572 — Refund request
#7558 — Delete Account and Refund Request
#7190 — I want to request a refund for my account
#7064 — Account Refund
#7052 — Please delete account
#7046 — Withdrawal of my Thunderbird Pro subscription from July 21, 2026
#7043 — Request for Cancellation and Refund
#7027 — Closure of my account and refund
#7017 — Please close my account
#7010 — Cancel
#7009 — Refund due to poor service
#7006 — Cancellation Request & Account Deletion – Order txn_01ky2nb79szcfvffddmdprkjvc
#6992 — refund susbcription (14 days trial)
#6944 — Refund
#6943 — how to set up the email address in thunderbird 115.18.0
#6903 — Refund Request
#6860 — Immediate Contract Withdrawal & Refund Request - Account: [email]
#6853 — Unintended annual subscription
#6843 — cancel your subscription and delete your account
#6836 — Declaration of Withdrawal
#6752 — How to use Thundermail as I used to do with Thunderbird
#6741 — Cancel subscription and refund
#6730 — Request Refund
#6725 — Refund
#6624 — Refund
#6543 — Monthly Billing
#6541 — Release thundermail email address
#6535 — Cancel Thundermail
#6534 — Too late to cancel?
#6505 — Billed for trial period
#6493 — Refund
#6400 — I'm trying to pay for [domain] and it says something went wrong
#6390 — Close Account
#6389 — Forgot password
#6378 — Delete account
#6373 — subscription canceling

▶

Other / uncategorized

#8089 — QFEXFdpzAnCvudVqUAmSUsr
#8000 — Receiving Emails
#7988 — Spam messages
#7954 — invalid Password
#7923 — Time format
#7897 — Issues with uploading files to Send
#7777 — Madrid
#7771 — Move domain from another hoster to thundermail pro
#7762 — 1 inbox 15 emails
#7749 — Can't connect to Apple Mail
#7621 — Change backup email
#7587 — Забыл пароль
#7262 — ATTACHMENTS
#7258 — Domain Registration via TB?
#7250 — thundermail
#7235 — [thunderbird-accounts/1154] Thunderbird blank screen with authenticating Thunder
#7186 — Unable to upload file to Send in Firefox
#7151 — Delayed emails appearing in my client
#7141 — Thunderbird Pro 1.9.1
#7053 — Thundermail: Account refunded and canceled, purge queue
#7041 — JMAP support and other queries
#7036 — email relaying
#7019 — Thunderbird Pro (addon) Send problems
#7011 — Subdomain addressing
#7003 — Thundermail labled as spam
#6999 — Press plans
#6996 — unable to update avaiilability.
#6981 — Push notifications for Thundermail
#6922 — domain name
#6891 — Wo werden die Daten von Thundermail gespeichert
#6890 — forgot full email address, esp domain: it's EcoQuant02090@<<something>>
#6879 — site for ios instructions from introducing email not found
#6870 — THundermail vs Thunderbird
#6846 — first log in
#6724 — Trouble connecting to managesieve
#6579 — Request to remove PII from Thundermail Ideas page
#6551 — Namecheap Custom Domains
#6528 — Change the recovery e-mail
#6498 — Unable to send emails out from Thunderbird
#6369 — Connection Problem
#6350 — mac thunderbird pro extension
#6349 — Send upload fails

▶

Custom domain / DKIM / DNS

#8036 — Some recipients showing DKIM failures (bodyhash_mismatch) on messages sent from
#8009 — DNS not working for swiftadvisoires on squarespace not working
#7987 — Second User
#7903 — Custom Domain with Godaddy
#7881 — Aggregate TLS report from Google
#7800 — MX records
#7670 — sender name E-Mail
#7631 — Why is my email going straight forward to the junk mail?
#7613 — DKIM is marked as FAIL in Gmail with custom domain
#7596 — Custom Domain settings with Godaddy
#7579 — Change Primary adress into my own domain
#7519 — DKIM signatures
#7430 — DNS for custom domain
#7354 — custom email domain won't verify
#7249 — I can't receive mail sent to a custom domain
#7239 — thunderbird-accounts/1151] - Custom Domain won't verify, needs partial domain no
#7104 — I tried to add my [domain] domain and don't seem to be able to verify my domain.
#7084 — CONFIGURATION DNS anomaly
#7077 — False error showing on account hub re: custom domain verification
#7062 — Adding Domain
#7023 — Issues mapping DNS entries to Go Daddy
#7012 — Minor DNS record hiccup
#6978 — DKIM and Jellyfish Spam filtering
#6977 — Unable to Setup Custom Domain on Namecheap
#6973 — Domain settings
#6940 — Help setting DNS records
#6911 — IONOS DNS Records Assistance
#6850 — Custom domains
#6837 — DNS Warning
#6831 — Custom SMTP
#6750 — Custom Domain: DKIM Not Properly Served by [domain]
#6742 — mta-sts not working right now
#6736 — Receive mail at custom domain
#6672 — Difficulties configuring my custom domain's DNS records
#6668 — smtp
#6598 — DKIM keys not published for lund.to — CNAME targets return NXDOMAIN
#6515 — SRV syntax error on Gandi custom domain
#6513 — Gmail spam markings

▶

Account access issues

#8076 — login help
#8060 — setup didn't work?
#8027 — Thunderbird Question
#7958 — lost password
#7888 — Password has dropped out
#7732 — Problems with confirmation email
#7520 — No Verification Email
#7346 — Not receving verification email
#7308 — i wont able to use appointment
#7160 — ESMTP Authentication Failure (535 5.7.8 / AUTHENTICATIONFAILED) for Valid App Pa
#7065 — Unable to access through Thunderbird application on PC
#7063 — Questions about Thundermail data handling for EEA customers
#7015 — I'm unable to sign up for Thundermail with an invitation
#7014 — Impossible to sync thundermail calendar with Thunderbird 140ESR AND 152
#7000 — Can't login in thunderbird
#6969 — Zoom Integration
#6962 — Bug?
#6951 — forgot my password for the new thunderbird software
#6840 — No confirmation email received on signup.
#6832 — login fails with Firefox
#6828 — cannot log in
#6801 — A couple of things.
#6712 — Tracker: Who did we have to manually verify email for?
#6675 — I have been invited but cannot login
#6663 — Can't access my Thunderbird pro account?
#6654 — Can't add account in Thunderbird
#6614 — SEND not working
#6583 — My subscribe link is no longer working
#6538 — thundermail
#6536 — Unable to log in at server. Probably wrong configuration, username or password w
#6527 — Forgot My Thundermail Address
#6391 — Thunderbird desktop (Ubuntu) setup problem
#6359 — need password reset, confused during signup

▶

Pricing — general pricing concern

#8002 — Request for Lower price
#8001 — Is there a "Thundermail LITE"?
#7976 — $ vs €
#7973 — 1 month free trial
#7943 — Refund
#7931 — Re: You're Invited: Thundermail Early Bird Access
#7901 — Curious about the early bird offer
#7793 — Signing up for the early bird
#7764 — Payment
#7741 — Thundermail Discounts?
#7731 — Fiyatı Yüksek
#7635 — You're Invited: Thundermail Early Bird Access
#7628 — I have been invited to join Thundermail, but no option for one month
#7581 — Instead of a free trial, you're asking me to pay you for a half-baked product? A
#7353 — account access
#7195 — DEVOLUCIÓN
#7170 — How to setUp thundermail with my own domain
#7146 — Inquiry Regarding Thundermail Pricing
#7018 — Cost
#6975 — delete the account
#6743 — help
#6659 — Subscription Price
#6585 — Trial
#6526 — Payment for wishlist invite of Thundermail
#6488 — Multiple Inboxes
#6487 — Subscription fee is a really bad idea
#6402 — Pricing
#6388 — Thundermail
#6363 — Pricing related query.
#6344 — I'm not going to pay money to be your beta tester
#6343 — Pro

▶

Pricing — wanted free / monthly plan

#8052 — Re: [Thundermail] Re: European servers
#7966 — Therms and Conditions
#7934 — Monthly Subscription
#7924 — Re: [Thundermail] Re: Cancellation and Refund Request – Thundermail Subscription
#7858 — Thundermail Invite
#7729 — Trial period available without an annual subscription?
#7678 — Pricing and Release
#7423 — Trial account for tests possible
#7383 — I can’t seem to set up my account
#7367 — sign up help
#7357 — No free or Basic version
#7100 — paid version
#7096 — Early Bird plan costs
#7089 — Waited for ages only to encounter a paywall
#7072 — wont able to create an account
#7045 — Service testing
#7037 — Re: Reminder: You're Invited to the Thundermail Early Bird
#7035 — Cancellation and Refund Request – Thundermail Subscription
#6899 — Question regarding free plan availability
#6875 — Thundermail Early Bird Access
#6797 — 1 Inbox, 15 Email Addresses?
#6769 — Vision Gratuit sur Thundermail
#6738 — Free tier
#6719 — Subscription
#6656 — Payment
#6649 — Beta tester offer
#6489 — Monthly subscription
#6486 — Annual payment instead of monthly payment
#6380 — why early access with expensive price?
#6377 — Account activation

▶

Early bird signup

#8012 — company invoice and doubts of the service content
#7960 — Questions about Thundermail Early Bird Access
#7932 — something is wrong with your sign-up page
#7922 — Email verification
#7921 — RE: You're Invited: Thundermail Early Bird Access
#7917 — Cannot Login
#7915 — waitlist invitation not working
#7842 — Can't login
#7775 — Early Bird question
#7738 — Thundermail invitation
#7575 — Unable to complete my Signup anymore!
#7396 — My thindermail email account is gone
#7339 — subscription
#7326 — Cannot finalize registration process
#7184 — Login not possible
#7183 — Registration Confusion
#7180 — Unable to complete registration
#7173 — Does not subscribing delete my account?
#7166 — account removal
#7112 — Cancellation & refund
#7075 — Thundermail Sign Up
#6906 — Thunderbird Pro Invite
#6856 — Invitation
#6849 — cant use my invitation to signup
#6824 — get 2 subscription with one invite
#6720 — Oops, registered and missed the recovery email step, now being charged full pric
#6664 — Question About the Early Bird Sign Up
#6530 — Can't create Thundermail account containing "ssl"

▶

Request or complaint

#8041 — Thundermail custom domain setup process suggestion
#7985 — Security Issue: Seeing sent and reieved mail associated with another users accou
#7969 — Interview Request - Privacy Guides
#7968 — Refund
#7699 — suggesting easy DNS import
#7577 — Integration with Firefox Relay
#7284 — Appointment availability time format does not comply my time format preferences
#7194 — SRF Eintrag
#7138 — I just signed up, question about longevity of thundermail?
#7031 — forwarding
#7022 — Zoom meeting integration in Calendar
#6987 — Importing eml
#6894 — Question: Server-side (Sieve) filtering support for custom domain mailboxes?
#6867 — Upgrade Subscription
#6834 — Importing Google Calender
#6754 — Email address reuse
#6748 — Invites to others?
#6726 — Alies email delivery
#6717 — Pricing detail
#6688 — I'd like an option to make my @[domain] address my primary & subscription addres
#6655 — Thundermail (thunderbird pro subscriptions OK) IOS App
#6603 — Fwd: When AI recommends the best in Photography, will your name be mentioned, Br
#6555 — Adding custom domain
#6502 — regarding thundermail pro
#6366 — Family plan planed?
#6365 — Cannot Add Second Calendar to Thundermail Pro Account
#6364 — primary email

▶

Aliases

#8071 — Can’t Log In, Can’t Send Mail
#8005 — Outbound email alias
#8004 — Can't add custom domain email with two character name.
#7787 — send using alias
#7759 — Personnal domain doesnt receive mail
#7700 — Outgoing Thundermail messages marked as spam by Yahoo! JAPAN Mail
#7642 — Error creating alias [email] – unclear/technical error message
#7569 — DNS records slow to update
#7458 — Unable to send email using alias service [domain]
#7323 — Custom Domain Issues
#7174 — Appointment & Send
#7134 — Aliases
#7026 — Three-character restriction is unfortunate for custom domains
#6972 — Email aliases, catch all and general use of domain names
#6957 — Thundermail drafts not deleting after final version sent
#6883 — Aliases
#6800 — Setting Up Aliases on iOS
#6762 — Questions sur migration domaine + e-mails
#6721 — why I cannot get alias [email]
#6565 — get an [domain] mail address
#6519 — [domain] email address
#6371 — Errors sending to one of my custom domain emails.

▶

Appointment / calendar

#8069 — Can not access appointment or send - and mailbox quota not showing.
#7977 — Multiple calendars
#7859 — Error: “We couldn’t connect to the calendar” in booking page
#7808 — Issues connecting CALDEV to iOS Calendar Application
#7781 — CalDAV Failing on Import
#7535 — Card DAV support
#7246 — Can't use Send or Appointment from Thunderbird
#7193 — Ical subscription support
#7187 — Cannot sync calendar with iphone calendar
#7140 — CalDAV URL
#7139 — Calendar
#7067 — Importing my calendar ics to Thundermail fails with code 412
#6979 — CardDAV
#6889 — How to connect to my thunderbird calendar?
#6610 — no way to recreate the original Thundermail calendar.
#6606 — Full day event displayed incorrectly for Thundermail calendar only
#6394 — appointment.day has silently gone away?

▶

Account creation / signup confusion

#8010 — Display name not carried through from sign up
#7963 — [domain] question
#7928 — How do I set up multiple accounts (inboxes) with a custom domain
#7774 — connection error using POP for incoming mails with SSL 995 (OAuth2)
#7338 — Issues with new mail client and my Thundermail account
#7039 — new paid subscriber for thundermail, but the thunderbird windows client wont sig
#7030 — Email Sign Up
#6948 — [domain] as default
#6913 — alias folder???
#6864 — Email alias - potential security and privacy issues
#6829 — Thundermail account after
#6697 — Pre-signup questions
#6653 — 14 day cancel and refund
#6411 — can't auth to [domain] with new account on Thunderbird app
#6401 — Outgoing messages with custom domain not being signed with DKIM

▶

App setup / configuration

#7962 — Error encountered in Send feature
#7919 — Install failure code 0xc1f30001
#7908 — Gmail
#7792 — add additional email account
#7730 — add a google.com account
#7726 — adding thunderbird pro extension does not work
#7717 — Hi, my emails are being bounced back. The person who set up my website and email
#7263 — PTR/HELO mismatch
#7069 — Cannot add Thunderbird Pro add-on
#6980 — filelink
#6770 — setting up e-mail allias
#6751 — Emails going to spam
#6732 — Change backup email
#6687 — Gmail flagged my outgoing test email as spam -_-
#6396 — Delivering incoming mail to global inbox

▶

Account access issues — Account Hub trouble

#7370 — email not working
#7350 — Bad Request (400) error Brave browser
#7071 — wont able to signuo
#7040 — Authenticate new thundermail account in thunderbird
#6886 — Plz ignore (just testing a patch)
#6692 — Stuck at email verifcation
#6682 — Email confirmations not received
#6680 — locked out of early bird access account
#6678 — no confirmation email
#6658 — Subscription Information Incomplete
#6520 — Signup Issue
#6509 — Beta Signup
#6492 — Can’t Login

▶

Early bird / invite / waitlist

#8086 — Issues
#8067 — Re: You're Invited: Thundermail Early Bird Access
#8029 — Re: You're Invited: Thundermail Early Bird Access
#7767 — Does the invitation expire?
#7238 — help me
#7061 — Early Bird deadline
#7029 — Unable to signup to [domain] domain
#7020 — European servers
#6855 — New thundermail email vs email used to pre-enroll
#6844 — Not recieving early-bird sign up.
#6698 — Recovery E-Mail and Aliases
#6685 — Invitation early bird plan

▶

Thunderbird for Android + Thundermail

#8077 — TLS on mobile devices
#8019 — Aliases in JMAP
#7878 — thunderbird sur mon pixel 8 sous e/OS
#7825 — Ailias
#7273 — CalDav/CardDav issue with Sailfish OS
#7203 — Contacts Android <> Thundermail
#7159 — Create folder
#7025 — tHUNDERBIRD FOR aNDROID
#6552 — CalDav and DavX
#6517 — Mobile Server Sync Problem

▶

Waitlist / onboarding inquiry

#8021 — Re: [Thundermail] Re: Another account please
#7132 — Unable to sign up
#7127 — Another account please
#7103 — Thunderbird Pro coupon code
#7081 — My donation refunded - No subject provided
#7068 — Second invitation
#6895 — Is it ever happenning?
#6783 — I really apologize but I'm kinda panicking
#6746 — thunderbird email
#6395 — Questions

▶

Webmail

#7860 — Can't Download Attachments from Webmail?
#7529 — menu overlaps compose window
#7468 — Contacts not working with Thunderbird address book
#7196 — Create folder
#7050 — Folder showing in webmail but not Thunderbird
#6964 — How to filter mails to be put in given folder?
#6905 — [Stormbox Issue 60] Missing Custom Aliases from 'From' dropdown in Webmail
#6733 — Addressbook in Webmail
#6727 — Webmail Alpha
#6722 — Webmail - no mail from own domain

▶

Pricing — payment issue

#8018 — Trying to give you my money, keep seeing an error message
#8007 — [domain] is a scam though?
#7875 — Payment Failure
#7608 — payment issues
#7599 — Need help changing subscription payment method
#7082 — Visa 3D secure failing payment
#6982 — i have no idea what my login name is
#6773 — Missing my name from Customer portal on Paddle
#6511 — Cannot pay using Russian card

▶

Account access issues — account recovery

#7956 — Recovery Email
#7848 — Request to Change Recovery Email
#7739 — requirements.
#7434 — Update Recovery email
#7073 — Change recovery email
#7049 — changing the original gmail address to a different address
#6804 — Change recovery email address
#6695 — Inquiry: How do I change my recovery email?

▶

Subscription / billing / refund / cancel

#7324 — change recovery email
#7230 — Contacts on smartphone Android
#7207 — Error during jmap push "You have exceeded the blob upload quota of 1000 files or
#6859 — Checking if tax documents are available - needed for Thundermail subscription in
#6781 — Re: [Thunderbird Pro Beta] We're here to help: "Cancel Thundermail subscription
#6749 — Refund request
#6524 — Unable to use my new email and configure Thunderbird
#6468 — Cancel subscription

▶

Pricing — annual-only inquiry

#7016 — Monthly subscription
#6990 — Only yearly subscription? Not monthly?
#6735 — Question about Monthly Subscription
#6490 — monthly subscription
#6351 — Created a Thundermail account and password, can't log in

▶

Privacy / data / jurisdiction concerns

#8035 — problem accepting "Terms of Service".
#7772 — Send, no "back/home" button on page "print encryption key"
#7636 — outgoing mail problem?
#6557 — Thundermail Privacy

▶

Email migration / import

#8025 — Customer portal email change
#7778 — Setting up accounts here before the MX switch
#7714 — Unable to Send From Custom Domain in Thundermail Webmail
#6461 — Calender

▶

Custom domain DNS

#6540 — Domain report from google
#6512 — [Accounts PR1023] Custom-domain outbound mail not being DKIM-signed
#6496 — Custom Domain DKIM not working
#6386 — Squarespace Custom Domain

▶

Email sending / receiving / SMTP / IMAP

#7978 — JMAP
#7070 — Setting up JMAP
#6368 — Cannot send email with Apple Mai

▶

Account access issues — wrong product, redirected to SUMO

#7719 — je n'arrive pas a retrouver mon mot de passe pour la synchronisation avec mon ag
#7410 — backup
#6958 — Subject: Performance Issues with Thunderbird + ProtonMail Bridge

▶

Bug report / app crash / not working

#7784 — can't set encryption password
#6826 — My account does not work

▶

Send (file sharing)

#7334 — thunderbird send: uplodaing files fails
#7282 — Thunderbird Send fails

▶

Security / hacked

#7033 — FEEDBACK: Sign in with username instead of email
#6578 — unconscionable ToS and (lack of) Privacy Policy.

▶

Pre-purchase / documentation gap

#6686 — Thundermail vs Fastmail
#6635 — Add OAuth for Thundermail to FairEmail

▶

Custom domain setup

#6532 — domain
#6347 — Add custom fomian later?

▶

MFA / two-factor

#6662 — 2FA or passkey?

▶

Account access issues — not on allowlist yet

#6450 — Can not login

Status breakdown (cumulative)

closed: 266
solved: 134
pending: 31
open: 23
new: 8
hold: 8

Known problems — 6 problem(s), 44 incident(s)

#6512 hold — [Accounts PR1023] Custom-domain outbound mail not being DKIM-signed
Incidents: #6598, #6496

#6712 hold — Tracker: Who did we have to manually verify email for?
Incidents: #6840, #6692, #6678, #6520

#6905 hold — [Stormbox Issue 60] Missing Custom Aliases from 'From' dropdown in Webmail
GH: thunderbird/stormbox#60
Incidents: #7714, #6722

#7053 hold — Thundermail: Account refunded and canceled, purge queue
Incidents: #8039, #7997, #7981, #7920, #7851, #7843, #7735, #7580, #7572, #7558, #7046, #7190, #6752, #7064, #7043, #7035, #7027, #7010, #7009, #7006, #6943, #6903, #6860, #6853, #6836, #6741, #6730, #6725, #6535, #6505, #6493, #6389

#7235 hold — [thunderbird-accounts/1154] Thunderbird blank screen with authenticating Thundermail
GH: thunderbird/thunderbird-accounts#1154
Incidents: #7000, #6654

#7239 hold — thunderbird-accounts/1151] - Custom Domain won't verify, needs partial domain not fully qualified (Squarespace, Namecheap, others?)
GH: thunderbird/thunderbird-accounts#1151
Incidents: #6551, #6386

Refund & cancellation tickets (last 24h) — 1

#8092 open · Refund Request – ThunderMail

Dear [name], I am writing to formally request a refund for the payment made for ThunderMail. Unfortunately, the product is still in a very early stage of development and lacks several essential…

Why × How (cumulative)

curious + explained: 109
blocked + explained: 72
change request + actioned: 59
request + redirected: 34
blocked + investigated: 23
blocked + escalated: 21
confused + explained: 18
concerned + explained: 13
confused + informed: 7
blocked + redirected: 7
concerned + —: 6
curious + informed: 6
blocked + actioned: 6
request + explained: 4
request + actioned: 4
blocked + —: 4
curious + actioned: 3
blocked + informed: 3
blocked + n/a: 3
concerned + investigated: 3
change request + explained: 2
praise + n/a: 2
telling us + informed: 2
telling us + n/a: 2
curious + redirected: 2
change request + escalated: 2
concerned + informed: 1
request + escalated: 1
other + informed: 1
curious + —: 1
confused + investigated: 1
change request + informed: 1
telling us + redirected: 1
change request + investigated: 1
change request + redirected: 1
other + n/a: 1
request + —: 1
telling us + escalated: 1
curious + escalated: 1
request + informed: 1
telling us + —: 1
confused + escalated: 1

Legend: 🔎 emerging pattern · 🔧 open GitHub issue · ✅ closed GitHub issue · 🔗 linked issue · 👍 positive CSAT · 👎 negative CSAT