Pre-scale watch CSAT 94%

Early Bird May 4 → 2026-08-30 · 75,100 invitees · Generated 2026-08-30 21:07 ET

At-scale waves: 1.0% pooled contact rate — early-adopter rates don't scale.

844 contacts across all waves (604 tickets · 93 ideas · 147 comments) · Zendesk Explore may show ~690 total created tickets

604

Total tickets

since Early Bird launch

1.0%

At-scale contact rate

pooled Flight 3+ (mass sends) · early adopters excluded · still settling

94% ↑ 2 pts vs Flight 2

CSAT all-time

93 good · 6 bad · 99 rated

1.1%

Overall contact rate

844 contacts / 75,100 invitees · tickets + ideas + comments
Flights 4–5 (14k, Jun 29–Jul 6) recently sent — rate will rise as those tickets arrive

147.9h

Median AHT

calendar time to resolve · 134 solved

11.1h

First reply

from ticket created to first reply

FeatureOS ideas

excl. off-topic

6% ↓ 9 pts vs Flight 2

GitHub escalations

35 of 604 tickets linked to a GitHub issue

100%

CSAT last 7 days

3 good · 0 bad · 3 rated

Invite waves

Wave	Date	Invites	Contacts	Contact rate	CSAT
Early Bird ~35 misdirects (routing issue, fixed) inflated this rate	2026-05-04	600	100 92 tickets · 4 ideas · 4 comments	16.7%	93%27 rated
Flight 2 Wave 1	2026-06-03	500	3 3 tickets · 0 ideas · 0 comments	0.6%	—no ratings yet
Flight 2 Wave 2	2026-06-04	1,500	59 39 tickets · 10 ideas · 10 comments	3.9%	89%9 rated
Flight 3 Wave 1	2026-06-22	1,500	5 5 tickets · 0 ideas · 0 comments	0.3%	100%1 rated
Flight 3 Wave 2	2026-06-23	3,000	12 9 tickets · 2 ideas · 1 comments	0.4%	100%4 rated
Flight 3 Wave 3	2026-06-24	2,000	29 18 tickets · 8 ideas · 3 comments	1.5%	100%6 rated
Flight 4 Wave 1	2026-06-29	5,000	13 7 tickets · 0 ideas · 6 comments	0.3%	100%1 rated
Flight 4 Wave 2	2026-06-30	5,000	62 42 tickets · 6 ideas · 14 comments	1.2%	100%13 rated
Flight 5 Wave 1	2026-07-06	4,000	11 10 tickets · 0 ideas · 1 comments	0.3%	100%2 rated
Flight 5 Wave 2	2026-07-07	3,000	17 11 tickets · 1 ideas · 5 comments	0.6%	100%2 rated
Flight 5 Wave 3	2026-07-08	3,000	61 36 tickets · 10 ideas · 15 comments	2.0%	100%5 rated
Flight 6 Wave 1	2026-07-13	4,000	25 6 tickets · 1 ideas · 18 comments	0.6%	—no ratings yet
Flight 6 Wave 2	2026-07-14	4,000	61 41 tickets · 13 ideas · 7 comments	1.5%	100%3 rated
Flight 7 Wave 1	2026-07-20	4,000	10 8 tickets · 1 ideas · 1 comments	0.2%	100%1 rated
Re-engagement 1	2026-07-20	10,000	10 8 tickets · 1 ideas · 1 comments	0.1%	100%1 rated
Flight 7 Wave 2	2026-07-21	4,000	35 31 tickets · 4 ideas · 0 comments	0.9%	67%3 rated
Re-engagement 2	2026-07-21	20,000	376 277 tickets · 37 ideas · 62 comments	1.9%	88%25 rated

Volume & satisfaction

CSAT TL;DR analyst-reviewed 2026-06-30

👍What people like — Good ratings cluster on fast, helpful replies — across onboarding, account access, aliases, and appointments. The support experience is landing well.

👎What's frustrating people — The few bad ratings are product gaps, not support quality — a couple misdirected, plus an open aliases bug and a data-deletion follow-up. The DKIM/deliverability issue already flipped positive after eng shipped a fix (kudos). Caveat: a good CSAT doesn't undo a pricing complaint — one happy customer still flagged price as a risk.

👍 What's landing93 good

14Account access issues
8Aliases
7Early bird signup
6Other / uncategorized
6Appointment
5Refund / Cancel
5Pricing
5Request or complaint

👎 What's not6 bad

3Pricing
2Misdirected — wrong product / non-subscriber
1Refund / Cancel

Read the bad-rated tickets: #7764 · #7353 · #7018 · #6082 · #5715 · #5587

2 rating corrected for documented resolution — issue fixed and confirmed in the ticket, but the survey wasn't re-sent (CSAT trigger bug).

Capacity projection — next flight — using the 1.0% pooled contact rate of settled waves, 40% of weekly contacts land on day 2.

~10

contacts / 1k invites

day-2 peak

147.9h

median resolution

Weekly volumes

Week	Tickets
2026-05-04 → 2026-05-10	37
2026-05-11 → 2026-05-17	34
2026-05-18 → 2026-05-24	16
2026-05-25 → 2026-05-31	2
2026-06-01 → 2026-06-07	28
2026-06-08 → 2026-06-14	10
2026-06-15 → 2026-06-21	7
2026-06-22 → 2026-06-28	32
2026-06-29 → 2026-07-05	49
2026-07-06 → 2026-07-12	57
2026-07-13 → 2026-07-19	47
2026-07-20 → 2026-07-26	93
2026-07-27 → 2026-08-02	39
2026-08-03 → 2026-08-09	12
2026-08-10 → 2026-08-16	24
2026-08-17 → 2026-08-23	51
2026-08-24 → 2026-08-30	65
2026-08-31 → 2026-09-06	1

Wave legend

Early Bird (600)

Flight 2 Wave 1 (500)

Flight 2 Wave 2 (1,500)

Flight 3 Wave 1 (1,500)

Flight 3 Wave 2 (3,000)

Flight 3 Wave 3 (2,000)

Flight 4 Wave 1 (5,000)

Flight 4 Wave 2 (5,000)

Flight 5 Wave 1 (4,000)

Flight 5 Wave 2 (3,000)

Flight 5 Wave 3 (3,000)

Flight 6 Wave 1 (4,000)

Flight 6 Wave 2 (4,000)

Flight 7 Wave 1 (4,000)

Re-engagement 1 (10,000)

Flight 7 Wave 2 (4,000)

Re-engagement 2 (20,000)

02a

Resolution time (AHT)

147.9h

Median AHT · calendar hours

199.4h

Mean AHT · calendar hours

221.5h

75th percentile

11.1h

Median first reply · calendar

How long to close? (134 solved · calendar hours)

Same business day (≤ 1h)1%

1–4 hours0%

4–12 hours0%

12–24 hours4%

1–3 days2%

3–7 days55%

7+ days38%

AHT measured in calendar time (creation → solved). Nights and weekends are included — business-hours figures run shorter. DNS setup and GH-linked bugs drive the long tail.

Median AHT Trend · Business Hours

Schedule: 8am–8pm Eastern (12h/day). Dashed line = calendar days (inflated by nights/weekends) — shown for reference only.

What drives the long closes

Appointment / calendar ~33 biz days n=2

2 tickets

#8069 — Can not access appointment or send - and mailbox quota not showing.
#7977 — Multiple calendars
#7535 — Card DAV support
#7067 — Importing my calendar ics to Thundermail fails with code 412
#7187 — Cannot sync calendar with iphone calendar
#7139 — Calendar
#6979 — CardDAV
#6889 — How to connect to my thunderbird calendar?

Appointment ~31 biz days n=2 GH-linked

2 tickets

#7808 — Issues connecting CALDEV to iOS Calendar Application
#7859 — Error: “We couldn’t connect to the calendar” in booking page *(Non-English)*
#7781 — CalDAV Failing on Import
#7174 — Appointment & Sendappointment#1772
#7193 — Ical subscription support
#7140 — CalDAV URL
#6996 — unable to update avaiilability.
#6969 — Zoom Integration
#6610 — no way to recreate the original Thundermail calendar.
#6606 — Full day event displayed incorrectly for Thundermail calendar onlyappointment#580
#6461 — Calender
#6394 — appointment.day has silently gone away?
#6249 — Appointment display issueappointment#1718
#6198 — Can't change availablity in Appointments
#6117 — Events on more than 1 days are not displayed correctly in the dashboard.appointment#1702
#6044 — Appointment: saving availability errorappointment#1696
#5969 — appointment.day disabled?
#5799 — API endpoint broken (invitation confirmation)mailstrom#223
#5567 — Report bug
#5516 — Set up tb.pro Appointment calendar on TB desktop clientappointment#1678

Early bird / invite / waitlist ~25 biz days n=2

2 tickets

#8086 — Issues
#8075 — Refund
#8067 — Re: You're Invited: Thundermail Early Bird Access
#8029 — Re: You're Invited: Thundermail Early Bird Access
#7767 — Does the invitation expire?
#7061 — Early Bird deadline
#7238 — help me
#7029 — Unable to signup to tb.pro domain
#7020 — European servers
#6855 — New thundermail email vs email used to pre-enroll
#6844 — Not recieving early-bird sign up.
#6698 — Recovery E-Mail and Aliases
#6685 — Invitation early bird plan
#6265 — Time + Webmail
#5395 — Fw: Re: You're Invited: Thunderbird Pro Early Bird Access
#5394 — Early access registration kicks me to 'join waitlist' page
#5391 — I got the invite but it's not working

Send (add-on) ~21 biz days n=8 GH-linked

8 tickets

#7962 — Error encountered in Send feature
#7897 — Issues with uploading files to Send
#7784 — can't set encryption password
#7772 — Send, no "back/home" button on page "print encryption key"
#7726 — adding thunderbird pro extension does not work
#7334 — thunderbird send: uplodaing files failstbpro-add-on#1068
#7282 — Thunderbird Send fails
#7246 — Can't use Send or Appointment from Thunderbird
#7019 — Thunderbird Pro (addon) Send problems
#6980 — filelink
#7186 — Unable to upload file to Send in Firefox
#7069 — Cannot add Thunderbird Pro add-on
#6770 — setting up e-mail allias
#6668 — smtp
#6614 — SEND not working
#6349 — Send upload fails
#6217 — Setting in appointment
#6066 — Send Storage shows space being used, but there are no files in Thunderbird Send.

Thunderbird for Android + Thundermail ~20 biz days n=2

2 tickets

#8077 — TLS on mobile devices
#8019 — Aliases in JMAP
#7878 — thunderbird sur mon pixel 8 sous e/OS
#7825 — Ailias
#7273 — CalDav/CardDav issue with Sailfish OS
#7203 — Contacts Android <> Thundermail
#7159 — Create folder
#7025 — tHUNDERBIRD FOR aNDROID
#6552 — CalDav and DavX
#6517 — Mobile Server Sync Problem
#6051 — New emails need to be pushed to Thunderbird

Account access issues ~18 biz days n=13 GH-linked

13 tickets

#8076 — login help
#8060 — setup didn't work?
#8027 — Thunderbird Question
#7888 — Password has dropped out
#7958 — lost password
#7956 — Recovery Email
#7848 — Request to Change Recovery Email
#7739 — requirements.
#7732 — Problems with confirmation email
#7520 — No Verification Email
#7434 — Update Recovery email
#7370 — email not working
#7350 — Bad Request (400) error Brave browser
#7346 — Not receving verification email
#7308 — i wont able to use appointment
#7065 — Unable to access through Thunderbird application on PC
#7063 — Questions about Thundermail data handling for EEA customers
#7040 — Authenticate new thundermail account in thunderbird
#6828 — cannot log in
#7160 — ESMTP Authentication Failure (535 5.7.8 / AUTHENTICATIONFAILED) for Valid App Passwords

Account creation / signup confusion ~16 biz days n=2 GH-linked

2 tickets

#8010 — Display name not carried through from sign upthunderbird-accounts#1242
#7963 — tb.pro question
#7928 — How do I set up multiple accounts (inboxes) with a custom domain
#7774 — connection error using POP for incoming mails with SSL 995 (OAuth2)
#7338 — Issues with new mail client and my Thundermail account
#7039 — new paid subscriber for thundermail, but the thunderbird windows client wont sign in
#7030 — Email Sign Up
#6948 — tb.pro as default
#6913 — alias folder???
#6864 — Email alias - potential security and privacy issuesthunderbird-accounts#1119
#6829 — Thundermail account after
#6697 — Pre-signup questions
#6653 — 14 day cancel and refund
#6411 — can't auth to thundermail.com with new account on Thunderbird app
#6401 — Outgoing messages with custom domain not being signed with DKIM
#6125 — Payment being processed, may take 48 hoursthunderbird-accounts#838

Request or complaint ~14 biz days n=6 GH-linked

6 tickets

#7968 — Refund
#8041 — Thundermail custom domain setup process suggestion
#7985 — Security Issue: Seeing sent and reieved mail associated with another users account/other users alias.thunderbird-accounts#1239
#7969 — Interview Request - Privacy Guides
#7699 — suggesting easy DNS import
#7577 — Integration with Firefox Relay
#7284 — Appointment availability time format does not comply my time format preferences
#7194 — SRF Eintrag
#7138 — I just signed up, question about longevity of thundermail?
#7031 — forwarding
#7022 — Zoom meeting integration in Calendar
#6987 — Importing eml
#6894 — Question: Server-side (Sieve) filtering support for custom domain mailboxes?
#6867 — Upgrade Subscription
#6834 — Importing Google Calender
#6754 — Email address reuse
#6748 — Invites to others?
#6726 — Alies email delivery
#6717 — Pricing detail
#6688 — I'd like an option to make my @tb.pro address my primary & subscription address, and turn @thundermail.com into an alias

Other / uncategorized ~14 biz days n=10 GH-linked

10 tickets

#8089 — QFEXFdpzAnCvudVqUAmSUsr
#8000 — Receiving Emails
#7988 — Spam messages
#7954 — invalid Password
#7923 — Time format
#7777 — Madrid
#7771 — Move domain from another hoster to thundermail pro
#7762 — 1 inbox 15 emails
#7749 — Can't connect to Apple Mail
#7621 — Change backup email
#7587 — Забыл пароль *(Non-English)*
#7258 — Domain Registration via TB?
#7235 — [thunderbird-accounts/1154] Thunderbird blank screen with authenticating Thundermailthunderbird-accounts#1154
#7151 — Delayed emails appearing in my client
#7053 — Thundermail: Account refunded and canceled, purge queue
#6890 — forgot full email address, esp domain: it's EcoQuant02090@<>
#7262 — ATTACHMENTS
#7250 — thundermail
#7141 — Thunderbird Pro 1.9.1
#7041 — JMAP support and other queries

Subscription / billing / refund / cancel ~14 biz days n=3

3 tickets

#8092 — Refund Request – ThunderMail *(Non-English)*
#7324 — change recovery email
#7207 — Error during jmap push "You have exceeded the blob upload quota of 1000 files or 50000000 bytes". Please document limits.
#6859 — Checking if tax documents are available - needed for Thundermail subscription in India
#7230 — Contacts on smartphone Android
#6781 — Re: [Thunderbird Pro Beta] We're here to help: "Cancel Thundermail subscription and request full $72 refund"
#6749 — Refund request
#6524 — Unable to use my new email and configure Thunderbird
#6468 — Cancel subscription
#5977 — Request to Change Recovery Email and Paddle Payment Account Email
#5615 — Cancel Subscription
#5367 — Payment in Error

Custom domain / DKIM / DNS ~14 biz days n=11

11 tickets

#8009 — DNS not working for swiftadvisoires on squarespace not working
#8036 — Some recipients showing DKIM failures (bodyhash_mismatch) on messages sent from Thundermail
#7987 — Second User
#7903 — Custom Domain with Godaddy
#7881 — Aggregate TLS report from Google
#7800 — MX records
#7670 — sender name E-Mail
#7631 — Why is my email going straight forward to the junk mail?
#7613 — DKIM is marked as FAIL in Gmail with custom domain
#7596 — Custom Domain settings with Godaddy
#7579 — Change Primary adress into my own domain
#7519 — DKIM signatures
#6978 — DKIM and Jellyfish Spam filtering
#7430 — DNS for custom domain
#7354 — custom email domain won't verify
#7239 — thunderbird-accounts/1151] - Custom Domain won't verify, needs partial domain not fully qualified (Squarespace, Namecheap, others?)
#7249 — I can't receive mail sent to a custom domain
#7104 — I tried to add my PaulABolen.com domain and don't seem to be able to verify my domain.
#7084 — CONFIGURATION DNS anomaly
#7077 — False error showing on account hub re: custom domain verification

Misdirected — wrong product / non-subscriber ~13 biz days n=2

2 tickets

#7719 — je n'arrive pas a retrouver mon mot de passe pour la synchronisation avec mon agenda
#7410 — backup
#6958 — Subject: Performance Issues with Thunderbird + ProtonMail Bridge
#6450 — Can not login
#6267 — Email is lost during removing email to backup folder.
#6264 — Thunderbird Pro
#6036 — Kunnen het niet instaleren op mijn tablet hij kent deserve niet
#5989 — Kann mich bei der Neuanmeldung nicht authentifizieren
#5730 — Acessar minha conta de email
#5726 — Servidor caido
#5717 — Old Thunderbird Login
#5715 — Person
#5713 — Login error
#5695 — account access
#5689 — need help signing in and syncing with gmail
#5671 — Unable to login
#5648 — forget password -
#5639 — Issue adding Thunderbird Pro
#5637 — login
#5623 — reset password cannot access with existinf password

Email migration / import ~13 biz days n=2 GH-linked

2 tickets

#8025 — Customer portal email change
#7778 — Setting up accounts here before the MX switch
#7714 — Unable to Send From Custom Domain in Thundermail Webmailstormbox#60

Aliases ~12 biz days n=8 GH-linked

8 tickets

#8071 — Can’t Log In, Can’t Send Mail *(Non-English)*
#8004 — Can't add custom domain email with two character name.thunderbird-accounts#1244
#8005 — Outbound email alias
#7787 — send using alias
#7759 — Personnal domain doesnt receive mail
#7700 — Outgoing Thundermail messages marked as spam by Yahoo! JAPAN Mail
#7642 — Error creating alias [email] – unclear/technical error message *(Non-English)*
#7569 — DNS records slow to update
#7458 — Unable to send email using alias service Addy.io
#7323 — Custom Domain Issues
#7134 — Aliases
#7026 — Three-character restriction is unfortunate for custom domains
#6972 — Email aliases, catch all and general use of domain names
#6957 — Thundermail drafts not deleting after final version sent
#6883 — Aliases
#6800 — Setting Up Aliases on iOS
#6762 — Questions sur migration domaine + e-mails
#6721 — why I cannot get alias [email]
#6565 — get an tb.pro mail address
#6519 — tb.pro email address

Pricing ~12 biz days n=22 GH-linked

22 tickets

#8002 — Request for Lower price
#7976 — $ vs € *(Non-English)*
#7943 — Refund
#8001 — Is there a "Thundermail LITE"?
#7973 — 1 month free trial
#7931 — Re: You're Invited: Thundermail Early Bird Access
#7901 — Curious about the early bird offer
#7793 — Signing up for the early bird
#7764 — Payment
#7741 — Thundermail Discounts?
#7731 — Fiyatı Yüksek *(Non-English)*
#7635 — You're Invited: Thundermail Early Bird Access
#7628 — I have been invited to join Thundermail, but no option for one month
#7581 — Instead of a free trial, you're asking me to pay you for a half-baked product? Are you insane? Aren't you ashamed to suggest such a thing?
#7353 — account access
#7170 — How to setUp thundermail with my own domain
#7195 — DEVOLUCIÓN *(Non-English)*
#7146 — Inquiry Regarding Thundermail Pricing
#7018 — Cost
#6975 — delete the account

Early bird signup ~11 biz days n=12

12 tickets

#8012 — company invoice and doubts of the service content
#7960 — Questions about Thundermail Early Bird Access
#7932 — something is wrong with your sign-up page
#7922 — Email verification
#7921 — RE: You're Invited: Thundermail Early Bird Access
#7917 — Cannot Login
#7915 — waitlist invitation not working
#7842 — Can't login
#7775 — Early Bird question
#7738 — Thundermail invitation
#7575 — Unable to complete my Signup anymore!
#7396 — My thindermail email account is gone
#7339 — subscription
#7326 — Cannot finalize registration process
#7173 — Does not subscribing delete my account?
#7184 — Login not possible
#7183 — Registration Confusion
#7180 — Unable to complete registration
#7166 — account removal
#7112 — Cancellation & refund

App setup / configuration ~11 biz days n=4

4 tickets

#7919 — Install failure code 0xc1f30001
#7908 — Gmail
#7792 — add additional email account
#7730 — add a google.com account
#7717 — Hi, my emails are being bounced back. The person who set up my website and emails has closed her business and I cannot contact her. Can you please help with this as this is my business email. Kind regards Lee. Another email address you can contact me on i
#7263 — PTR/HELO mismatch
#6751 — Emails going to spam
#6732 — Change backup email
#6687 — Gmail flagged my outgoing test email as spam -_-
#6396 — Delivering incoming mail to global inbox
#6045 — My Thundermail account
#5515 — Deliverability

Refund / Cancel ~11 biz days n=17

17 tickets

#8039 — Refund
#7997 — refund
#7989 — Cancel this account during the trial period
#7981 — Delete account and refund
#7972 — Refund
#7971 — paid now?
#7926 — Delete account / data / issue refund
#7920 — What is my use name?
#7892 — Cancel my subscription
#7884 — Request for Account Deletion and Refund of PayPal Payment
#7883 — Refund on Thundermail
#7863 — Cancel & Refund
#7851 — refund subscription
#7843 — Refund request
#7796 — Request a refund
#7788 — Refund request
#7735 — Thundermail
#7703 — Cancel
#7580 — Refund and account deletion
#7572 — Refund request

Webmail ~8 biz days n=3 GH-linked

3 tickets

#7860 — Can't Download Attachments from Webmail?
#7529 — menu overlaps compose windowstormbox#101
#7468 — Contacts not working with Thunderbird address book
#7050 — Folder showing in webmail but not Thunderbirdthunderbird-accounts#1159
#6905 — [Stormbox Issue 60] Missing Custom Aliases from 'From' dropdown in Webmail
#7196 — Create folder
#6964 — How to filter mails to be put in given folder?
#6733 — Addressbook in Webmailstormbox#61
#6727 — Webmail Alpha
#6722 — Webmail - no mail from own domainstormbox#60
#6029 — Webmail

Staffing planner

Projection — next flight

Batch size	Expected contacts	Day-2 peak
500	5	2/day
1,000	10	4/day
2,000	20	8/day
5,000	50	20/day
10,000	100	40/day

Contact rate collapses with scale. Early adopters were chatty — Early Bird 16.7% (misdirect-inflated), Flight 2 ~5% — but mass sends run under 1%. Projections therefore use the 1.0% pooled rate (total contacts ÷ total invites) of the at-scale cohort (Flight 3 onward), the only waves that resemble future large flights. Early adopters are excluded — their rates don't scale. Flights 3–5 are still settling (Flight 5 Wave 1 sent Jul 6; Wave 2 on hold), so treat this as a conservative floor that will rise somewhat over the next 7–14 days.

Contact rate by wave

Wave	Date	Invites	Tickets	Rate
Early Bird	2026-05-04	600	92	16.7%
Flight 2 Wave 1	2026-06-03	500	3	0.6%
Flight 2 Wave 2	2026-06-04	1,500	39	3.9%
Flight 3 Wave 1	2026-06-22	1,500	5	0.3%
Flight 3 Wave 2	2026-06-23	3,000	9	0.4%
Flight 3 Wave 3	2026-06-24	2,000	18	1.5%
Flight 4 Wave 1	2026-06-29	5,000	7	0.3%
Flight 4 Wave 2	2026-06-30	5,000	42	1.2%
Flight 5 Wave 1	2026-07-06	4,000	10	0.3%
Flight 5 Wave 2	2026-07-07	3,000	11	0.6%
Flight 5 Wave 3	2026-07-08	3,000	36	2.0%
Flight 6 Wave 1	2026-07-13	4,000	6	0.6%
Flight 6 Wave 2	2026-07-14	4,000	41	1.5%
Flight 7 Wave 1	2026-07-20	4,000	8	0.2%
Re-engagement 1	2026-07-20	10,000	8	0.1%
Flight 7 Wave 2	2026-07-21	4,000	31	0.9%
Re-engagement 2	2026-07-21	20,000	277	1.9%

What people ask about

Thundermail themes · Flights 2 & 3

Jun 3+ · baseline for next flight

Pricing9017%

Pricing326%

32 tickets

#8002 — Request for Lower price
#7976 — $ vs € *(Non-English)*
#7943 — Refund
#8001 — Is there a "Thundermail LITE"?
#7973 — 1 month free trial
#7931 — Re: You're Invited: Thundermail Early Bird Access
#7901 — Curious about the early bird offer
#7793 — Signing up for the early bird
#7764 — Payment
#7741 — Thundermail Discounts?
#7731 — Fiyatı Yüksek *(Non-English)*
#7635 — You're Invited: Thundermail Early Bird Access
#7628 — I have been invited to join Thundermail, but no option for one month
#7581 — Instead of a free trial, you're asking me to pay you for a half-baked product? Are you insane? Aren't you ashamed to suggest such a thing?
#7353 — account access
#7170 — How to setUp thundermail with my own domain
#7195 — DEVOLUCIÓN *(Non-English)*
#7146 — Inquiry Regarding Thundermail Pricing
#7018 — Cost
#6975 — delete the account
#6743 — help
#6659 — Subscription Price
#6585 — Trial
#6526 — Payment for wishlist invite of Thundermail
#6488 — Multiple Inboxes
#6487 — Subscription fee is a really bad idea
#6402 — Pricing
#6388 — Thundermail
#6363 — Pricing related query.
#6344 — I'm not going to pay money to be your beta tester
#6343 — Pro
#6189 — Payment without creditcard?

Pricing — monthly plan request305%

30 tickets

#8052 — Re: [Thundermail] Re: European servers
#7966 — Therms and Conditions
#7934 — Monthly Subscription
#7924 — Re: [Thundermail] Re: Cancellation and Refund Request – Thundermail Subscription *(Non-English)*
#7858 — Thundermail Invite
#7729 — Trial period available without an annual subscription?
#7678 — Pricing and Release
#7423 — Trial account for tests possible
#7383 — I can’t seem to set up my account *(Non-English)*
#7367 — sign up help
#7357 — No free or Basic version
#7100 — paid version
#7096 — Early Bird plan costs
#7089 — Waited for ages only to encounter a paywall
#7072 — wont able to create an account
#7045 — Service testing
#7037 — Re: Reminder: You're Invited to the Thundermail Early Bird
#7035 — Cancellation and Refund Request – Thundermail Subscription *(Non-English)*
#6899 — Question regarding free plan availability
#6875 — Thundermail Early Bird Access
#6797 — 1 Inbox, 15 Email Addresses?
#6769 — Vision Gratuit sur Thundermail
#6738 — Free tier
#6719 — Subscription
#6656 — Payment
#6649 — Beta tester offer
#6489 — Monthly subscription
#6486 — Annual payment instead of monthly payment
#6380 — why early access with expensive price?
#6377 — Account activation

Pricing — payment issue112%

11 tickets

#7875 — Payment Failure
#8018 — Trying to give you my money, keep seeing an error message
#8007 — Paddle.com is a scam though?
#7608 — payment issues
#7599 — Need help changing subscription payment method
#7082 — Visa 3D secure failing payment
#6982 — i have no idea what my login name is
#6773 — Missing my name from Customer portal on Paddle
#6511 — Cannot pay using Russian card
#6126 — thunderbird-accounts/838: Payment Complete, Stalwart not updated
#6119 — Payment Processingthunderbird-accounts#838

Subscription / billing / refund / cancel91%

9 tickets

#8092 — Refund Request – ThunderMail *(Non-English)*
#7324 — change recovery email
#7207 — Error during jmap push "You have exceeded the blob upload quota of 1000 files or 50000000 bytes". Please document limits.
#6859 — Checking if tax documents are available - needed for Thundermail subscription in India
#7230 — Contacts on smartphone Android
#6781 — Re: [Thunderbird Pro Beta] We're here to help: "Cancel Thundermail subscription and request full $72 refund"
#6749 — Refund request
#6524 — Unable to use my new email and configure Thunderbird
#6468 — Cancel subscription

Pricing — annual-only inquiry50%

5 tickets

#7016 — Monthly subscription
#6990 — Only yearly subscription? Not monthly?
#6735 — Question about Monthly Subscription
#6490 — monthly subscription
#6351 — Created a Thundermail account and password, can't log in

Pricing — discount inquiry20%

2 tickets

#6072 — I received early bird invite
#6060 — Monthly Subscription

Pricing / monthly plan / free tier10%

1 ticket

#6107 — Automatically landing in spam

Account access issues5811%

58 tickets

#8076 — login help
#8060 — setup didn't work?
#8027 — Thunderbird Question
#7888 — Password has dropped out
#7958 — lost password
#7956 — Recovery Email
#7848 — Request to Change Recovery Email
#7739 — requirements.
#7732 — Problems with confirmation email
#7520 — No Verification Email
#7434 — Update Recovery email
#7370 — email not working
#7350 — Bad Request (400) error Brave browser
#7346 — Not receving verification email
#7308 — i wont able to use appointment
#7065 — Unable to access through Thunderbird application on PC
#7063 — Questions about Thundermail data handling for EEA customers
#7040 — Authenticate new thundermail account in thunderbird
#6828 — cannot log in
#7160 — ESMTP Authentication Failure (535 5.7.8 / AUTHENTICATIONFAILED) for Valid App Passwords
#6712 — Tracker: Who did we have to manually verify email for?
#7073 — Change recovery email
#7071 — wont able to signuo
#7049 — changing the original gmail address to a different address
#7015 — I'm unable to sign up for Thundermail with an invitation
#7014 — Impossible to sync thundermail calendar with Thunderbird 140ESR AND 152
#7000 — Can't login in thunderbird
#6962 — Bug?
#6951 — forgot my password for the new thunderbird software
#6886 — Plz ignore (just testing a patch)
#6840 — No confirmation email received on signup.
#6832 — login fails with Firefox
#6804 — Change recovery email address
#6801 — A couple of things.
#6695 — Inquiry: How do I change my recovery email?
#6692 — Stuck at email verifcation
#6682 — Email confirmations not received
#6680 — locked out of early bird access account
#6678 — no confirmation email
#6675 — I have been invited but cannot login
#6663 — Can't access my Thunderbird pro account?
#6658 — Subscription Information Incomplete
#6654 — Can't add account in Thunderbird
#6583 — My subscribe link is no longer working
#6538 — thundermail
#6536 — Unable to log in at server. Probably wrong configuration, username or password when trying to login to Thundermail on Thunderbird
#6527 — Forgot My Thundermail Address
#6520 — Signup Issue
#6509 — Beta Signup
#6492 — Can’t Login *(Non-English)*
#6391 — Thunderbird desktop (Ubuntu) setup problem
#6359 — need password reset, confused during signup
#6258 — Never recieved an email to validate account cant acces
#6257 — I Cannot Login to finish Subscribing
#6077 — TB pro question
#6061 — account setup in thunderbird desktop fails
#6055 — request (6054) [MVVN3J-VW1DV] is working now, forget my previous mail.
#6027 — You're Invited: Thundermail Early Bird Access message to me

Refund / Cancel5611%

56 tickets

#8039 — Refund
#7997 — refund
#7989 — Cancel this account during the trial period
#7981 — Delete account and refund
#7972 — Refund
#7971 — paid now?
#7926 — Delete account / data / issue refund
#7920 — What is my use name?
#7892 — Cancel my subscription
#7884 — Request for Account Deletion and Refund of PayPal Payment
#7883 — Refund on Thundermail
#7863 — Cancel & Refund
#7851 — refund subscription
#7843 — Refund request
#7796 — Request a refund
#7788 — Refund request
#7735 — Thundermail
#7703 — Cancel
#7580 — Refund and account deletion
#7572 — Refund request
#7558 — Delete Account and Refund Request
#7046 — Withdrawal of my Thunderbird Pro subscription from July 21, 2026
#7190 — I want to request a refund for my account
#6752 — How to use Thundermail as I used to do with Thunderbird
#7064 — Account Refund
#7052 — Please delete account
#7043 — Request for Cancellation and Refund
#7027 — Closure of my account and refund
#7017 — Please close my account
#7010 — Cancel
#7009 — Refund due to poor service
#7006 — Cancellation Request & Account Deletion – Order txn_01ky2nb79szcfvffddmdprkjvc *(Non-English)*
#6992 — refund susbcription (14 days trial)
#6944 — Refund
#6943 — how to set up the email address in thunderbird 115.18.0
#6903 — Refund Request
#6860 — Immediate Contract Withdrawal & Refund Request - Account: [email]
#6853 — Unintended annual subscription
#6843 — cancel your subscription and delete your account
#6836 — Declaration of Withdrawal
#6741 — Cancel subscription and refund
#6730 — Request Refund
#6725 — Refund
#6624 — Refund
#6543 — Monthly Billing
#6541 — Release thundermail email address
#6535 — Cancel Thundermail
#6534 — Too late to cancel?
#6505 — Billed for trial period
#6493 — Refund
#6400 — I'm trying to pay for tb.pro and it says something went wrong
#6390 — Close Account
#6389 — Forgot password
#6378 — Delete account
#6373 — subscription canceling
#6082 — Delete data + account

Custom domain448%

Custom domain / DKIM / DNS377%

37 tickets

#8009 — DNS not working for swiftadvisoires on squarespace not working
#8036 — Some recipients showing DKIM failures (bodyhash_mismatch) on messages sent from Thundermail
#7987 — Second User
#7903 — Custom Domain with Godaddy
#7881 — Aggregate TLS report from Google
#7800 — MX records
#7670 — sender name E-Mail
#7631 — Why is my email going straight forward to the junk mail?
#7613 — DKIM is marked as FAIL in Gmail with custom domain
#7596 — Custom Domain settings with Godaddy
#7579 — Change Primary adress into my own domain
#7519 — DKIM signatures
#6978 — DKIM and Jellyfish Spam filtering
#7430 — DNS for custom domain
#7354 — custom email domain won't verify
#7239 — thunderbird-accounts/1151] - Custom Domain won't verify, needs partial domain not fully qualified (Squarespace, Namecheap, others?)
#7249 — I can't receive mail sent to a custom domain
#7104 — I tried to add my PaulABolen.com domain and don't seem to be able to verify my domain.
#7084 — CONFIGURATION DNS anomaly
#7077 — False error showing on account hub re: custom domain verification
#7062 — Adding Domain
#7023 — Issues mapping DNS entries to Go Daddy
#7012 — Minor DNS record hiccup
#6977 — Unable to Setup Custom Domain on Namecheap
#6973 — Domain settings
#6598 — DKIM keys not published for lund.to — CNAME targets return NXDOMAIN *(Non-English)*
#6940 — Help setting DNS records
#6911 — IONOS DNS Records Assistance
#6850 — Custom domains
#6837 — DNS Warning
#6831 — Custom SMTP
#6750 — Custom Domain: DKIM Not Properly Served by thunderhosted.com
#6742 — mta-sts not working right now
#6736 — Receive mail at custom domain
#6672 — Difficulties configuring my custom domain's DNS records
#6515 — SRV syntax error on Gandi custom domain
#6513 — Gmail spam markings

Custom domain DNS50%

5 tickets

#6512 — [Accounts PR1023] Custom-domain outbound mail not being DKIM-signed
#6540 — Domain report from google
#6496 — Custom Domain DKIM not working
#6386 — Squarespace Custom Domainthunderbird-accounts#1151
#6063 — CNAME Records

Custom domain setup20%

2 tickets

#6532 — domain
#6347 — Add custom fomian later?

Other / uncategorized407%

40 tickets

#8089 — QFEXFdpzAnCvudVqUAmSUsr
#8000 — Receiving Emails
#7988 — Spam messages
#7954 — invalid Password
#7923 — Time format
#7777 — Madrid
#7771 — Move domain from another hoster to thundermail pro
#7762 — 1 inbox 15 emails
#7749 — Can't connect to Apple Mail
#7621 — Change backup email
#7587 — Забыл пароль *(Non-English)*
#7258 — Domain Registration via TB?
#7235 — [thunderbird-accounts/1154] Thunderbird blank screen with authenticating Thundermailthunderbird-accounts#1154
#7151 — Delayed emails appearing in my client
#7053 — Thundermail: Account refunded and canceled, purge queue
#6890 — forgot full email address, esp domain: it's EcoQuant02090@<>
#7262 — ATTACHMENTS
#7250 — thundermail
#7141 — Thunderbird Pro 1.9.1
#7041 — JMAP support and other queries
#7036 — email relaying
#7011 — Subdomain addressing
#7003 — Thundermail labled as spam
#6999 — Press plans
#6981 — Push notifications for Thundermail
#6922 — domain name
#6891 — Wo werden die Daten von Thundermail gespeichert
#6879 — site for ios instructions from introducing email not found
#6870 — THundermail vs Thunderbird
#6846 — first log in
#6724 — Trouble connecting to managesieve
#6579 — Request to remove PII from Thundermail Ideas page
#6551 — Namecheap Custom Domains
#6528 — Change the recovery e-mail
#6498 — Unable to send emails out from Thunderbird
#6369 — Connection Problem
#6350 — mac thunderbird pro extension
#6221 — Folder structurestormbox#65
#6182 — let me know
#6092 — アカウント作成が完了しません *(Non-English)*

Early bird signup285%

28 tickets

#8012 — company invoice and doubts of the service content
#7960 — Questions about Thundermail Early Bird Access
#7932 — something is wrong with your sign-up page
#7922 — Email verification
#7921 — RE: You're Invited: Thundermail Early Bird Access
#7917 — Cannot Login
#7915 — waitlist invitation not working
#7842 — Can't login
#7775 — Early Bird question
#7738 — Thundermail invitation
#7575 — Unable to complete my Signup anymore!
#7396 — My thindermail email account is gone
#7339 — subscription
#7326 — Cannot finalize registration process
#7173 — Does not subscribing delete my account?
#7184 — Login not possible
#7183 — Registration Confusion
#7180 — Unable to complete registration
#7166 — account removal
#7112 — Cancellation & refund
#7075 — Thundermail Sign Up
#6906 — Thunderbird Pro Invite
#6856 — Invitation
#6849 — cant use my invitation to signup
#6824 — get 2 subscription with one invite
#6720 — Oops, registered and missed the recovery email step, now being charged full price for first year
#6664 — Question About the Early Bird Sign Up
#6530 — Can't create Thundermail account containing "ssl"

Request or complaint285%

28 tickets

#7968 — Refund
#8041 — Thundermail custom domain setup process suggestion
#7985 — Security Issue: Seeing sent and reieved mail associated with another users account/other users alias.thunderbird-accounts#1239
#7969 — Interview Request - Privacy Guides
#7699 — suggesting easy DNS import
#7577 — Integration with Firefox Relay
#7284 — Appointment availability time format does not comply my time format preferences
#7194 — SRF Eintrag
#7138 — I just signed up, question about longevity of thundermail?
#7031 — forwarding
#7022 — Zoom meeting integration in Calendar
#6987 — Importing eml
#6894 — Question: Server-side (Sieve) filtering support for custom domain mailboxes?
#6867 — Upgrade Subscription
#6834 — Importing Google Calender
#6754 — Email address reuse
#6748 — Invites to others?
#6726 — Alies email delivery
#6717 — Pricing detail
#6688 — I'd like an option to make my @tb.pro address my primary & subscription address, and turn @thundermail.com into an alias
#6655 — Thundermail (thunderbird pro subscriptions OK) IOS App
#6603 — Fwd: When AI recommends the best in Photography, will your name be mentioned, Bruce Barr ?
#6555 — Adding custom domain
#6502 — regarding thundermail pro
#6366 — Family plan planed?
#6365 — Cannot Add Second Calendar to Thundermail Pro Account
#6364 — primary email
#6068 — Password Change email received into wrong account inboxthunderbird-accounts#769

Aliases265%

26 tickets

#8071 — Can’t Log In, Can’t Send Mail *(Non-English)*
#8004 — Can't add custom domain email with two character name.thunderbird-accounts#1244
#8005 — Outbound email alias
#7787 — send using alias
#7759 — Personnal domain doesnt receive mail
#7700 — Outgoing Thundermail messages marked as spam by Yahoo! JAPAN Mail
#7642 — Error creating alias [email] – unclear/technical error message *(Non-English)*
#7569 — DNS records slow to update
#7458 — Unable to send email using alias service Addy.io
#7323 — Custom Domain Issues
#7134 — Aliases
#7026 — Three-character restriction is unfortunate for custom domains
#6972 — Email aliases, catch all and general use of domain names
#6957 — Thundermail drafts not deleting after final version sent
#6883 — Aliases
#6800 — Setting Up Aliases on iOS
#6762 — Questions sur migration domaine + e-mails
#6721 — why I cannot get alias [email]
#6565 — get an tb.pro mail address
#6519 — tb.pro email address
#6371 — Errors sending to one of my custom domain emails.
#6201 — domain name
#6155 — email
#6094 — Email alias
#6078 — Send as
#6032 — Change default email account to tb.pro

Appointment244%

Appointment163%

16 tickets

#7808 — Issues connecting CALDEV to iOS Calendar Application
#7859 — Error: “We couldn’t connect to the calendar” in booking page *(Non-English)*
#7781 — CalDAV Failing on Import
#7174 — Appointment & Sendappointment#1772
#7193 — Ical subscription support
#7140 — CalDAV URL
#6996 — unable to update avaiilability.
#6969 — Zoom Integration
#6610 — no way to recreate the original Thundermail calendar.
#6606 — Full day event displayed incorrectly for Thundermail calendar onlyappointment#580
#6461 — Calender
#6394 — appointment.day has silently gone away?
#6249 — Appointment display issueappointment#1718
#6198 — Can't change availablity in Appointments
#6117 — Events on more than 1 days are not displayed correctly in the dashboard.appointment#1702
#6044 — Appointment: saving availability errorappointment#1696

Appointment / calendar81%

8 tickets

#8069 — Can not access appointment or send - and mailbox quota not showing.
#7977 — Multiple calendars
#7535 — Card DAV support
#7067 — Importing my calendar ics to Thundermail fails with code 412
#7187 — Cannot sync calendar with iphone calendar
#7139 — Calendar
#6979 — CardDAV
#6889 — How to connect to my thunderbird calendar?

Send183%

Send (add-on)183%

18 tickets

#7962 — Error encountered in Send feature
#7897 — Issues with uploading files to Send
#7784 — can't set encryption password
#7772 — Send, no "back/home" button on page "print encryption key"
#7726 — adding thunderbird pro extension does not work
#7334 — thunderbird send: uplodaing files failstbpro-add-on#1068
#7282 — Thunderbird Send fails
#7246 — Can't use Send or Appointment from Thunderbird
#7019 — Thunderbird Pro (addon) Send problems
#6980 — filelink
#7186 — Unable to upload file to Send in Firefox
#7069 — Cannot add Thunderbird Pro add-on
#6770 — setting up e-mail allias
#6668 — smtp
#6614 — SEND not working
#6349 — Send upload fails
#6217 — Setting in appointment
#6066 — Send Storage shows space being used, but there are no files in Thunderbird Send.

Account creation / signup confusion163%

16 tickets

#8010 — Display name not carried through from sign upthunderbird-accounts#1242
#7963 — tb.pro question
#7928 — How do I set up multiple accounts (inboxes) with a custom domain
#7774 — connection error using POP for incoming mails with SSL 995 (OAuth2)
#7338 — Issues with new mail client and my Thundermail account
#7039 — new paid subscriber for thundermail, but the thunderbird windows client wont sign in
#7030 — Email Sign Up
#6948 — tb.pro as default
#6913 — alias folder???
#6864 — Email alias - potential security and privacy issuesthunderbird-accounts#1119
#6829 — Thundermail account after
#6697 — Pre-signup questions
#6653 — 14 day cancel and refund
#6411 — can't auth to thundermail.com with new account on Thunderbird app
#6401 — Outgoing messages with custom domain not being signed with DKIM
#6125 — Payment being processed, may take 48 hoursthunderbird-accounts#838

Early bird / invite / waitlist142%

14 tickets

#8086 — Issues
#8075 — Refund
#8067 — Re: You're Invited: Thundermail Early Bird Access
#8029 — Re: You're Invited: Thundermail Early Bird Access
#7767 — Does the invitation expire?
#7061 — Early Bird deadline
#7238 — help me
#7029 — Unable to signup to tb.pro domain
#7020 — European servers
#6855 — New thundermail email vs email used to pre-enroll
#6844 — Not recieving early-bird sign up.
#6698 — Recovery E-Mail and Aliases
#6685 — Invitation early bird plan
#6265 — Time + Webmail

Thunderbird for Android + Thundermail112%

11 tickets

#8077 — TLS on mobile devices
#8019 — Aliases in JMAP
#7878 — thunderbird sur mon pixel 8 sous e/OS
#7825 — Ailias
#7273 — CalDav/CardDav issue with Sailfish OS
#7203 — Contacts Android <> Thundermail
#7159 — Create folder
#7025 — tHUNDERBIRD FOR aNDROID
#6552 — CalDav and DavX
#6517 — Mobile Server Sync Problem
#6051 — New emails need to be pushed to Thunderbird

Waitlist / onboarding inquiry112%

11 tickets

#8021 — Re: [Thundermail] Re: Another account please
#7132 — Unable to sign up
#7127 — Another account please
#7103 — Thunderbird Pro coupon code
#7081 — My donation refunded - No subject provided
#7068 — Second invitation
#6895 — Is it ever happenning?
#6783 — I really apologize but I'm kinda panicking
#6746 — thunderbird email
#6395 — Questions
#6021 — Waiting list change of email

App setup / configuration112%

11 tickets

#7919 — Install failure code 0xc1f30001
#7908 — Gmail
#7792 — add additional email account
#7730 — add a google.com account
#7717 — Hi, my emails are being bounced back. The person who set up my website and emails has closed her business and I cannot contact her. Can you please help with this as this is my business email. Kind regards Lee. Another email address you can contact me on i
#7263 — PTR/HELO mismatch
#6751 — Emails going to spam
#6732 — Change backup email
#6687 — Gmail flagged my outgoing test email as spam -_-
#6396 — Delivering incoming mail to global inbox
#6045 — My Thundermail account

Webmail112%

11 tickets

#7860 — Can't Download Attachments from Webmail?
#7529 — menu overlaps compose windowstormbox#101
#7468 — Contacts not working with Thunderbird address book
#7050 — Folder showing in webmail but not Thunderbirdthunderbird-accounts#1159
#6905 — [Stormbox Issue 60] Missing Custom Aliases from 'From' dropdown in Webmail
#7196 — Create folder
#6964 — How to filter mails to be put in given folder?
#6733 — Addressbook in Webmailstormbox#61
#6727 — Webmail Alpha
#6722 — Webmail - no mail from own domainstormbox#60
#6029 — Webmail

Email sending / receiving / SMTP / IMAP40%

4 tickets

#7978 — JMAP
#7070 — Setting up JMAP
#6368 — Cannot send email with Apple Mai
#6040 — Delivery Issue with Telekom Mail Servermailstrom#226

Privacy / data / jurisdiction concerns30%

3 tickets

#8035 — problem accepting "Terms of Service".
#7636 — outgoing mail problem?
#6557 — Thundermail Privacy

Email migration / import30%

3 tickets

#8025 — Customer portal email change
#7778 — Setting up accounts here before the MX switch
#7714 — Unable to Send From Custom Domain in Thundermail Webmailstormbox#60

Pre-purchase / documentation gap30%

3 tickets

#6635 — Add OAuth for Thundermail to FairEmailthunderbird-accounts#1124
#6686 — Thundermail vs Fastmail
#6037 — tb pro product documentation available?

Flight 2 + Flight 3 on-topic Thundermail tickets from invited users (excl. misdirected). Use this for staffing the next flight.

Misdirected volume was an Early Bird routing issue — resolved. Flight 2 saw only 7 misdirects in 512 tickets. Full ticket list in the historical panel below.

All launch · Thundermail tickets, invited users (excl. misdirected) — 563 tickets since May 4

Pricing9817%

Pricing346%

34 tickets

#8002 — Request for Lower price
#7976 — $ vs € *(Non-English)*
#7943 — Refund
#8001 — Is there a "Thundermail LITE"?
#7973 — 1 month free trial
#7931 — Re: You're Invited: Thundermail Early Bird Access
#7901 — Curious about the early bird offer
#7793 — Signing up for the early bird
#7764 — Payment
#7741 — Thundermail Discounts?
#7731 — Fiyatı Yüksek *(Non-English)*
#7635 — You're Invited: Thundermail Early Bird Access
#7628 — I have been invited to join Thundermail, but no option for one month
#7581 — Instead of a free trial, you're asking me to pay you for a half-baked product? Are you insane? Aren't you ashamed to suggest such a thing?
#7353 — account access
#7170 — How to setUp thundermail with my own domain
#7195 — DEVOLUCIÓN *(Non-English)*
#7146 — Inquiry Regarding Thundermail Pricing
#7018 — Cost
#6975 — delete the account
#6743 — help
#6659 — Subscription Price
#6585 — Trial
#6526 — Payment for wishlist invite of Thundermail
#6488 — Multiple Inboxes
#6487 — Subscription fee is a really bad idea
#6402 — Pricing
#6388 — Thundermail
#6363 — Pricing related query.
#6344 — I'm not going to pay money to be your beta tester
#6343 — Pro
#6189 — Payment without creditcard?
#5610 — Plans for non-profits and educational?
#5453 — Question on when to sign up

Pricing — monthly plan request315%

31 tickets

#8052 — Re: [Thundermail] Re: European servers
#7966 — Therms and Conditions
#7934 — Monthly Subscription
#7924 — Re: [Thundermail] Re: Cancellation and Refund Request – Thundermail Subscription *(Non-English)*
#7858 — Thundermail Invite
#7729 — Trial period available without an annual subscription?
#7678 — Pricing and Release
#7423 — Trial account for tests possible
#7383 — I can’t seem to set up my account *(Non-English)*
#7367 — sign up help
#7357 — No free or Basic version
#7100 — paid version
#7096 — Early Bird plan costs
#7089 — Waited for ages only to encounter a paywall
#7072 — wont able to create an account
#7045 — Service testing
#7037 — Re: Reminder: You're Invited to the Thundermail Early Bird
#7035 — Cancellation and Refund Request – Thundermail Subscription *(Non-English)*
#6899 — Question regarding free plan availability
#6875 — Thundermail Early Bird Access
#6797 — 1 Inbox, 15 Email Addresses?
#6769 — Vision Gratuit sur Thundermail
#6738 — Free tier
#6719 — Subscription
#6656 — Payment
#6649 — Beta tester offer
#6489 — Monthly subscription
#6486 — Annual payment instead of monthly payment
#6380 — why early access with expensive price?
#6377 — Account activation
#5493 — Thunderbird Pro Early Bird

Subscription / billing / refund / cancel122%

12 tickets

#8092 — Refund Request – ThunderMail *(Non-English)*
#7324 — change recovery email
#7207 — Error during jmap push "You have exceeded the blob upload quota of 1000 files or 50000000 bytes". Please document limits.
#6859 — Checking if tax documents are available - needed for Thundermail subscription in India
#7230 — Contacts on smartphone Android
#6781 — Re: [Thunderbird Pro Beta] We're here to help: "Cancel Thundermail subscription and request full $72 refund"
#6749 — Refund request
#6524 — Unable to use my new email and configure Thunderbird
#6468 — Cancel subscription
#5977 — Request to Change Recovery Email and Paddle Payment Account Email
#5615 — Cancel Subscription
#5367 — Payment in Error

Pricing — payment issue122%

12 tickets

#7875 — Payment Failure
#8018 — Trying to give you my money, keep seeing an error message
#8007 — Paddle.com is a scam though?
#7608 — payment issues
#7599 — Need help changing subscription payment method
#7082 — Visa 3D secure failing payment
#6982 — i have no idea what my login name is
#6773 — Missing my name from Customer portal on Paddle
#6511 — Cannot pay using Russian card
#6126 — thunderbird-accounts/838: Payment Complete, Stalwart not updated
#6119 — Payment Processingthunderbird-accounts#838
#5631 — Subscriptionthunderbird-accounts#838

Pricing — annual-only inquiry61%

6 tickets

#7016 — Monthly subscription
#6990 — Only yearly subscription? Not monthly?
#6735 — Question about Monthly Subscription
#6490 — monthly subscription
#6351 — Created a Thundermail account and password, can't log in
#5397 — Email only or regional pricing

Pricing — discount inquiry20%

2 tickets

#6072 — I received early bird invite
#6060 — Monthly Subscription

Pricing / monthly plan / free tier10%

1 ticket

#6107 — Automatically landing in spam

Account access issues6611%

66 tickets

#8076 — login help
#8060 — setup didn't work?
#8027 — Thunderbird Question
#7888 — Password has dropped out
#7958 — lost password
#7956 — Recovery Email
#7848 — Request to Change Recovery Email
#7739 — requirements.
#7732 — Problems with confirmation email
#7520 — No Verification Email
#7434 — Update Recovery email
#7370 — email not working
#7350 — Bad Request (400) error Brave browser
#7346 — Not receving verification email
#7308 — i wont able to use appointment
#7065 — Unable to access through Thunderbird application on PC
#7063 — Questions about Thundermail data handling for EEA customers
#7040 — Authenticate new thundermail account in thunderbird
#6828 — cannot log in
#7160 — ESMTP Authentication Failure (535 5.7.8 / AUTHENTICATIONFAILED) for Valid App Passwords
#6712 — Tracker: Who did we have to manually verify email for?
#7073 — Change recovery email
#7071 — wont able to signuo
#7049 — changing the original gmail address to a different address
#7015 — I'm unable to sign up for Thundermail with an invitation
#7014 — Impossible to sync thundermail calendar with Thunderbird 140ESR AND 152
#7000 — Can't login in thunderbird
#6962 — Bug?
#6951 — forgot my password for the new thunderbird software
#6886 — Plz ignore (just testing a patch)
#6840 — No confirmation email received on signup.
#6832 — login fails with Firefox
#6804 — Change recovery email address
#6801 — A couple of things.
#6695 — Inquiry: How do I change my recovery email?
#6692 — Stuck at email verifcation
#6682 — Email confirmations not received
#6680 — locked out of early bird access account
#6678 — no confirmation email
#6675 — I have been invited but cannot login
#6663 — Can't access my Thunderbird pro account?
#6658 — Subscription Information Incomplete
#6654 — Can't add account in Thunderbird
#6583 — My subscribe link is no longer working
#6538 — thundermail
#6536 — Unable to log in at server. Probably wrong configuration, username or password when trying to login to Thundermail on Thunderbird
#6527 — Forgot My Thundermail Address
#6520 — Signup Issue
#6509 — Beta Signup
#6492 — Can’t Login *(Non-English)*
#6391 — Thunderbird desktop (Ubuntu) setup problem
#6359 — need password reset, confused during signup
#6258 — Never recieved an email to validate account cant acces
#6257 — I Cannot Login to finish Subscribing
#6077 — TB pro question
#6061 — account setup in thunderbird desktop fails
#6055 — request (6054) [MVVN3J-VW1DV] is working now, forget my previous mail.
#6027 — You're Invited: Thundermail Early Bird Access message to me
#5692 — athough i have signed up, when asked to log in to Thundermail, the system says uk password/email address
#5535 — new thundermail account
#5503 — Cant sign in
#5489 — Change recovery email
#5461 — Verify Account
#5415 — Thunderbird on new PC
#5396 — Unable to sign up with invite
#5392 — Issue setting up thundermail account

Refund / Cancel5710%

57 tickets

#8039 — Refund
#7997 — refund
#7989 — Cancel this account during the trial period
#7981 — Delete account and refund
#7972 — Refund
#7971 — paid now?
#7926 — Delete account / data / issue refund
#7920 — What is my use name?
#7892 — Cancel my subscription
#7884 — Request for Account Deletion and Refund of PayPal Payment
#7883 — Refund on Thundermail
#7863 — Cancel & Refund
#7851 — refund subscription
#7843 — Refund request
#7796 — Request a refund
#7788 — Refund request
#7735 — Thundermail
#7703 — Cancel
#7580 — Refund and account deletion
#7572 — Refund request
#7558 — Delete Account and Refund Request
#7046 — Withdrawal of my Thunderbird Pro subscription from July 21, 2026
#7190 — I want to request a refund for my account
#6752 — How to use Thundermail as I used to do with Thunderbird
#7064 — Account Refund
#7052 — Please delete account
#7043 — Request for Cancellation and Refund
#7027 — Closure of my account and refund
#7017 — Please close my account
#7010 — Cancel
#7009 — Refund due to poor service
#7006 — Cancellation Request & Account Deletion – Order txn_01ky2nb79szcfvffddmdprkjvc *(Non-English)*
#6992 — refund susbcription (14 days trial)
#6944 — Refund
#6943 — how to set up the email address in thunderbird 115.18.0
#6903 — Refund Request
#6860 — Immediate Contract Withdrawal & Refund Request - Account: [email]
#6853 — Unintended annual subscription
#6843 — cancel your subscription and delete your account
#6836 — Declaration of Withdrawal
#6741 — Cancel subscription and refund
#6730 — Request Refund
#6725 — Refund
#6624 — Refund
#6543 — Monthly Billing
#6541 — Release thundermail email address
#6535 — Cancel Thundermail
#6534 — Too late to cancel?
#6505 — Billed for trial period
#6493 — Refund
#6400 — I'm trying to pay for tb.pro and it says something went wrong
#6390 — Close Account
#6389 — Forgot password
#6378 — Delete account
#6373 — subscription canceling
#6082 — Delete data + account
#5443 — cancellation refund

Custom domain498%

Custom domain / DKIM / DNS376%

37 tickets

#8009 — DNS not working for swiftadvisoires on squarespace not working
#8036 — Some recipients showing DKIM failures (bodyhash_mismatch) on messages sent from Thundermail
#7987 — Second User
#7903 — Custom Domain with Godaddy
#7881 — Aggregate TLS report from Google
#7800 — MX records
#7670 — sender name E-Mail
#7631 — Why is my email going straight forward to the junk mail?
#7613 — DKIM is marked as FAIL in Gmail with custom domain
#7596 — Custom Domain settings with Godaddy
#7579 — Change Primary adress into my own domain
#7519 — DKIM signatures
#6978 — DKIM and Jellyfish Spam filtering
#7430 — DNS for custom domain
#7354 — custom email domain won't verify
#7239 — thunderbird-accounts/1151] - Custom Domain won't verify, needs partial domain not fully qualified (Squarespace, Namecheap, others?)
#7249 — I can't receive mail sent to a custom domain
#7104 — I tried to add my PaulABolen.com domain and don't seem to be able to verify my domain.
#7084 — CONFIGURATION DNS anomaly
#7077 — False error showing on account hub re: custom domain verification
#7062 — Adding Domain
#7023 — Issues mapping DNS entries to Go Daddy
#7012 — Minor DNS record hiccup
#6977 — Unable to Setup Custom Domain on Namecheap
#6973 — Domain settings
#6598 — DKIM keys not published for lund.to — CNAME targets return NXDOMAIN *(Non-English)*
#6940 — Help setting DNS records
#6911 — IONOS DNS Records Assistance
#6850 — Custom domains
#6837 — DNS Warning
#6831 — Custom SMTP
#6750 — Custom Domain: DKIM Not Properly Served by thunderhosted.com
#6742 — mta-sts not working right now
#6736 — Receive mail at custom domain
#6672 — Difficulties configuring my custom domain's DNS records
#6515 — SRV syntax error on Gandi custom domain
#6513 — Gmail spam markings

Custom domain DNS91%

9 tickets

#6512 — [Accounts PR1023] Custom-domain outbound mail not being DKIM-signed
#6540 — Domain report from google
#6496 — Custom Domain DKIM not working
#6386 — Squarespace Custom Domainthunderbird-accounts#1151
#6063 — CNAME Records
#5711 — Setting up my 3rd party domain email account in Thunderbirdthunderbird-accounts#874 · thunderbird-accounts#857
#5679 — Accounts 839: Expose RSA DKIM keys in custom domain setupthunderbird-accounts#839
#5655 — No DKIM signature for mails sent from custom domainthunderbird-accounts#839
#5528 — Setup custom domainthunderbird-accounts#839

Custom domain setup30%

3 tickets

#6532 — domain
#6347 — Add custom fomian later?
#5411 — Can't add my custom domain after I removed itthunderbird-accounts#690

Other / uncategorized457%

45 tickets

#8089 — QFEXFdpzAnCvudVqUAmSUsr
#8000 — Receiving Emails
#7988 — Spam messages
#7954 — invalid Password
#7923 — Time format
#7777 — Madrid
#7771 — Move domain from another hoster to thundermail pro
#7762 — 1 inbox 15 emails
#7749 — Can't connect to Apple Mail
#7621 — Change backup email
#7587 — Забыл пароль *(Non-English)*
#7258 — Domain Registration via TB?
#7235 — [thunderbird-accounts/1154] Thunderbird blank screen with authenticating Thundermailthunderbird-accounts#1154
#7151 — Delayed emails appearing in my client
#7053 — Thundermail: Account refunded and canceled, purge queue
#6890 — forgot full email address, esp domain: it's EcoQuant02090@<>
#7262 — ATTACHMENTS
#7250 — thundermail
#7141 — Thunderbird Pro 1.9.1
#7041 — JMAP support and other queries
#7036 — email relaying
#7011 — Subdomain addressing
#7003 — Thundermail labled as spam
#6999 — Press plans
#6981 — Push notifications for Thundermail
#6922 — domain name
#6891 — Wo werden die Daten von Thundermail gespeichert
#6879 — site for ios instructions from introducing email not found
#6870 — THundermail vs Thunderbird
#6846 — first log in
#6724 — Trouble connecting to managesieve
#6579 — Request to remove PII from Thundermail Ideas page
#6551 — Namecheap Custom Domains
#6528 — Change the recovery e-mail
#6498 — Unable to send emails out from Thunderbird
#6369 — Connection Problem
#6350 — mac thunderbird pro extension
#6221 — Folder structurestormbox#65
#6182 — let me know
#6092 — アカウント作成が完了しません *(Non-English)*
#5736 — Submit Request Choose Files Asks Twiceappointment#1680
#5735 — Submitting A Requestthunderbird-accounts#596
#5710 — password for email
#5680 — http://[IP]:9876
#5533 — Moving my past emails to TB Pro

Request or complaint325%

32 tickets

#7968 — Refund
#8041 — Thundermail custom domain setup process suggestion
#7985 — Security Issue: Seeing sent and reieved mail associated with another users account/other users alias.thunderbird-accounts#1239
#7969 — Interview Request - Privacy Guides
#7699 — suggesting easy DNS import
#7577 — Integration with Firefox Relay
#7284 — Appointment availability time format does not comply my time format preferences
#7194 — SRF Eintrag
#7138 — I just signed up, question about longevity of thundermail?
#7031 — forwarding
#7022 — Zoom meeting integration in Calendar
#6987 — Importing eml
#6894 — Question: Server-side (Sieve) filtering support for custom domain mailboxes?
#6867 — Upgrade Subscription
#6834 — Importing Google Calender
#6754 — Email address reuse
#6748 — Invites to others?
#6726 — Alies email delivery
#6717 — Pricing detail
#6688 — I'd like an option to make my @tb.pro address my primary & subscription address, and turn @thundermail.com into an alias
#6655 — Thundermail (thunderbird pro subscriptions OK) IOS App
#6603 — Fwd: When AI recommends the best in Photography, will your name be mentioned, Bruce Barr ?
#6555 — Adding custom domain
#6502 — regarding thundermail pro
#6366 — Family plan planed?
#6365 — Cannot Add Second Calendar to Thundermail Pro Account
#6364 — primary email
#6068 — Password Change email received into wrong account inboxthunderbird-accounts#769
#5831 — Emails appear as double in Thunderbird
#5703 — Questions about Calendar Invitations and Outlook Integration
#5650 — Appointment Scheduling Tool
#5463 — MSP Partner Program

Aliases305%

30 tickets

#8071 — Can’t Log In, Can’t Send Mail *(Non-English)*
#8004 — Can't add custom domain email with two character name.thunderbird-accounts#1244
#8005 — Outbound email alias
#7787 — send using alias
#7759 — Personnal domain doesnt receive mail
#7700 — Outgoing Thundermail messages marked as spam by Yahoo! JAPAN Mail
#7642 — Error creating alias [email] – unclear/technical error message *(Non-English)*
#7569 — DNS records slow to update
#7458 — Unable to send email using alias service Addy.io
#7323 — Custom Domain Issues
#7134 — Aliases
#7026 — Three-character restriction is unfortunate for custom domains
#6972 — Email aliases, catch all and general use of domain names
#6957 — Thundermail drafts not deleting after final version sent
#6883 — Aliases
#6800 — Setting Up Aliases on iOS
#6762 — Questions sur migration domaine + e-mails
#6721 — why I cannot get alias [email]
#6565 — get an tb.pro mail address
#6519 — tb.pro email address
#6371 — Errors sending to one of my custom domain emails.
#6201 — domain name
#6155 — email
#6094 — Email alias
#6078 — Send as
#6032 — Change default email account to tb.pro
#5734 — Thundermail Client Email Compose Using Alias
#5502 — Thunderbird iOS app
#5439 — Alias request: [email]
#5407 — Adding Email Aliases not visiblethunderbird-accounts#819

Early bird signup305%

30 tickets

#8012 — company invoice and doubts of the service content
#7960 — Questions about Thundermail Early Bird Access
#7932 — something is wrong with your sign-up page
#7922 — Email verification
#7921 — RE: You're Invited: Thundermail Early Bird Access
#7917 — Cannot Login
#7915 — waitlist invitation not working
#7842 — Can't login
#7775 — Early Bird question
#7738 — Thundermail invitation
#7575 — Unable to complete my Signup anymore!
#7396 — My thindermail email account is gone
#7339 — subscription
#7326 — Cannot finalize registration process
#7173 — Does not subscribing delete my account?
#7184 — Login not possible
#7183 — Registration Confusion
#7180 — Unable to complete registration
#7166 — account removal
#7112 — Cancellation & refund
#7075 — Thundermail Sign Up
#6906 — Thunderbird Pro Invite
#6856 — Invitation
#6849 — cant use my invitation to signup
#6824 — get 2 subscription with one invite
#6720 — Oops, registered and missed the recovery email step, now being charged full price for first year
#6664 — Question About the Early Bird Sign Up
#6530 — Can't create Thundermail account containing "ssl"
#5677 — Thunderbird Pro Early Bird community tester promo
#5393 — Unable to sign up

Appointment295%

Appointment213%

21 tickets

#7808 — Issues connecting CALDEV to iOS Calendar Application
#7859 — Error: “We couldn’t connect to the calendar” in booking page *(Non-English)*
#7781 — CalDAV Failing on Import
#7174 — Appointment & Sendappointment#1772
#7193 — Ical subscription support
#7140 — CalDAV URL
#6996 — unable to update avaiilability.
#6969 — Zoom Integration
#6610 — no way to recreate the original Thundermail calendar.
#6606 — Full day event displayed incorrectly for Thundermail calendar onlyappointment#580
#6461 — Calender
#6394 — appointment.day has silently gone away?
#6249 — Appointment display issueappointment#1718
#6198 — Can't change availablity in Appointments
#6117 — Events on more than 1 days are not displayed correctly in the dashboard.appointment#1702
#6044 — Appointment: saving availability errorappointment#1696
#5969 — appointment.day disabled?
#5799 — API endpoint broken (invitation confirmation)mailstrom#223
#5567 — Report bug
#5516 — Set up tb.pro Appointment calendar on TB desktop clientappointment#1678
#5377 — Thunderbird appointment github first time login

Appointment / calendar81%

8 tickets

#8069 — Can not access appointment or send - and mailbox quota not showing.
#7977 — Multiple calendars
#7535 — Card DAV support
#7067 — Importing my calendar ics to Thundermail fails with code 412
#7187 — Cannot sync calendar with iphone calendar
#7139 — Calendar
#6979 — CardDAV
#6889 — How to connect to my thunderbird calendar?

Waitlist / onboarding inquiry193%

19 tickets

#8021 — Re: [Thundermail] Re: Another account please
#7132 — Unable to sign up
#7127 — Another account please
#7103 — Thunderbird Pro coupon code
#7081 — My donation refunded - No subject provided
#7068 — Second invitation
#6895 — Is it ever happenning?
#6783 — I really apologize but I'm kinda panicking
#6746 — thunderbird email
#6395 — Questions
#6021 — Waiting list change of email
#5926 — Want to be a beta tester… *(Non-English)*
#5888 — Request for Early Access Invitation - Email Provider Renewal Soon
#5792 — Confusion
#5728 — Account access, email address creation
#5720 — whwn can i get in I have submitted to join
#5674 — Need email account for my daughter
#5498 — create new account
#5373 — Thundermail login

Send183%

Send (add-on)183%

18 tickets

#7962 — Error encountered in Send feature
#7897 — Issues with uploading files to Send
#7784 — can't set encryption password
#7772 — Send, no "back/home" button on page "print encryption key"
#7726 — adding thunderbird pro extension does not work
#7334 — thunderbird send: uplodaing files failstbpro-add-on#1068
#7282 — Thunderbird Send fails
#7246 — Can't use Send or Appointment from Thunderbird
#7019 — Thunderbird Pro (addon) Send problems
#6980 — filelink
#7186 — Unable to upload file to Send in Firefox
#7069 — Cannot add Thunderbird Pro add-on
#6770 — setting up e-mail allias
#6668 — smtp
#6614 — SEND not working
#6349 — Send upload fails
#6217 — Setting in appointment
#6066 — Send Storage shows space being used, but there are no files in Thunderbird Send.

Early bird / invite / waitlist173%

17 tickets

#8086 — Issues
#8075 — Refund
#8067 — Re: You're Invited: Thundermail Early Bird Access
#8029 — Re: You're Invited: Thundermail Early Bird Access
#7767 — Does the invitation expire?
#7061 — Early Bird deadline
#7238 — help me
#7029 — Unable to signup to tb.pro domain
#7020 — European servers
#6855 — New thundermail email vs email used to pre-enroll
#6844 — Not recieving early-bird sign up.
#6698 — Recovery E-Mail and Aliases
#6685 — Invitation early bird plan
#6265 — Time + Webmail
#5395 — Fw: Re: You're Invited: Thunderbird Pro Early Bird Access
#5394 — Early access registration kicks me to 'join waitlist' page
#5391 — I got the invite but it's not working

Account creation / signup confusion162%

16 tickets

#8010 — Display name not carried through from sign upthunderbird-accounts#1242
#7963 — tb.pro question
#7928 — How do I set up multiple accounts (inboxes) with a custom domain
#7774 — connection error using POP for incoming mails with SSL 995 (OAuth2)
#7338 — Issues with new mail client and my Thundermail account
#7039 — new paid subscriber for thundermail, but the thunderbird windows client wont sign in
#7030 — Email Sign Up
#6948 — tb.pro as default
#6913 — alias folder???
#6864 — Email alias - potential security and privacy issuesthunderbird-accounts#1119
#6829 — Thundermail account after
#6697 — Pre-signup questions
#6653 — 14 day cancel and refund
#6411 — can't auth to thundermail.com with new account on Thunderbird app
#6401 — Outgoing messages with custom domain not being signed with DKIM
#6125 — Payment being processed, may take 48 hoursthunderbird-accounts#838

App setup / configuration122%

12 tickets

#7919 — Install failure code 0xc1f30001
#7908 — Gmail
#7792 — add additional email account
#7730 — add a google.com account
#7717 — Hi, my emails are being bounced back. The person who set up my website and emails has closed her business and I cannot contact her. Can you please help with this as this is my business email. Kind regards Lee. Another email address you can contact me on i
#7263 — PTR/HELO mismatch
#6751 — Emails going to spam
#6732 — Change backup email
#6687 — Gmail flagged my outgoing test email as spam -_-
#6396 — Delivering incoming mail to global inbox
#6045 — My Thundermail account
#5515 — Deliverability

Thunderbird for Android + Thundermail111%

11 tickets

#8077 — TLS on mobile devices
#8019 — Aliases in JMAP
#7878 — thunderbird sur mon pixel 8 sous e/OS
#7825 — Ailias
#7273 — CalDav/CardDav issue with Sailfish OS
#7203 — Contacts Android <> Thundermail
#7159 — Create folder
#7025 — tHUNDERBIRD FOR aNDROID
#6552 — CalDav and DavX
#6517 — Mobile Server Sync Problem
#6051 — New emails need to be pushed to Thunderbird

Webmail111%

11 tickets

#7860 — Can't Download Attachments from Webmail?
#7529 — menu overlaps compose windowstormbox#101
#7468 — Contacts not working with Thunderbird address book
#7050 — Folder showing in webmail but not Thunderbirdthunderbird-accounts#1159
#6905 — [Stormbox Issue 60] Missing Custom Aliases from 'From' dropdown in Webmail
#7196 — Create folder
#6964 — How to filter mails to be put in given folder?
#6733 — Addressbook in Webmailstormbox#61
#6727 — Webmail Alpha
#6722 — Webmail - no mail from own domainstormbox#60
#6029 — Webmail

Email sending / receiving / SMTP / IMAP40%

4 tickets

#7978 — JMAP
#7070 — Setting up JMAP
#6368 — Cannot send email with Apple Mai
#6040 — Delivery Issue with Telekom Mail Servermailstrom#226

Security / hacked40%

4 tickets

#7033 — FEEDBACK: Sign in with username instead of email
#6578 — unconscionable ToS and (lack of) Privacy Policy.
#5722 — Hacked
#5721 — Email Hack

Privacy / data / jurisdiction concerns30%

3 tickets

#8035 — problem accepting "Terms of Service".
#7636 — outgoing mail problem?
#6557 — Thundermail Privacy

Email migration / import30%

3 tickets

#8025 — Customer portal email change
#7778 — Setting up accounts here before the MX switch
#7714 — Unable to Send From Custom Domain in Thundermail Webmailstormbox#60

Blends Early Bird Thundermail tickets with Flights 2 & 3 — useful for volume context, but Early Bird waitlist/onboarding themes skew the picture. Prefer Flights 2 & 3 above for staffing.

Historical — Early Bird misdirects · 41 tickets · 6% of all themes · fixed

Misdirected — wrong product / non-subscriber Fixed — historical only416%

41 tickets

#7719 — je n'arrive pas a retrouver mon mot de passe pour la synchronisation avec mon agenda
#7410 — backup
#6958 — Subject: Performance Issues with Thunderbird + ProtonMail Bridge
#6450 — Can not login
#6267 — Email is lost during removing email to backup folder.
#6264 — Thunderbird Pro
#6036 — Kunnen het niet instaleren op mijn tablet hij kent deserve niet
#5989 — Kann mich bei der Neuanmeldung nicht authentifizieren
#5730 — Acessar minha conta de email
#5726 — Servidor caido
#5717 — Old Thunderbird Login
#5715 — Person
#5713 — Login error
#5695 — account access
#5689 — need help signing in and syncing with gmail
#5671 — Unable to login
#5648 — forget password -
#5639 — Issue adding Thunderbird Pro
#5637 — login
#5623 — reset password cannot access with existinf password
#5622 — Password
#5619 — Forgot my password on [email]
#5616 — neues Passwort
#5587 — inloggningsproblem
#5585 — Access to log on
#5584 — password recovery
#5580 — PROBLEMA CON EL CORREO
#5579 — Can’t login *(Non-English)*
#5577 — help signing in
#5570 — lost my thunderbird mail program
#5564 — Thunderbird login
#5555 — Je cherche à me connecter sans succèsMERDCI DE M INDIQUER UN LIEN DE CONNECTIONvalide eventuellement sur ma boite mail personnelle Cathy.floch95@gmail .com *(Non-English)*
#5550 — When signing up, I don't receive a confirmation mail with a code
#5545 — Help with something else - durch einen Fehler vom Mir kann Ich mein Email Programm nicht mehr benutzen
#5510 — RE: From the Thunderbird team, thank you!!
#5482 — New account.
#5481 — can't log in
#5474 — Change in Email Address
#5465 — recupero password
#5437 — email
#5408 — Help with something else - seit neuestem verlangt Thunderbird ein Passwort, akzeptiert aber nicht alte Passwörter. Kein Senden und Empfang möglich. *(Non-English)*

Pre-fix routing (May 4–Jun 2): desktop Thunderbird users and search traffic hit the Thundermail form. Team redirected each ticket and shipped routing fixes — not recurring Thundermail demand.

Community ideas · 93 total

🎉 Announced July 8 — the two most-requested ideas shipped: Multifactor Authentication (58 votes) and Webmail for Thundermail (74 votes) — the top-voted requests on the board. Support heads-up: expect a bump in MFA-setup and Webmail-access questions; brief the team and stage macros/KB.

Top 10 open for discussion

Sortable columns · 🔥 high discussion (comments > votes)

Votes	Comments	Score	Idea	Tags
129	12	141	A small permanent perk for early supporters (applied on top of an	—
109	11	120	Prevent recycling of email addresses on Thundermail domains	Thundermail, Community
67	8	75	Family plan	Appointment, Thundermail, Accounts & Subscriptions
67	6	73	Ability to change primary e-mail	Thundermail, Improvement, Privacy & Security
63	4	67	FIDO2 for MFA	Accounts & Subscriptions, Improvement, Privacy & S
58	6	64	Let dots not count for a username	Thundermail
35	5	40	Most email providers support multiple custom domains, but almost	Thundermail, Improvement
34	4	38	Email hosting for small businesses	Thundermail, Accounts & Subscriptions, New Feature
20	7	27	European Hosting	Thundermail
22	3	25	Use Stalwart’s WebDAV implementation	Send, Accounts & Subscriptions, Improvement, New F

Landed (4)

9▲15 email adresses and not 15 aliases

3▲Emails appear multiple times if multiple aliases are configured in the client 🔥

5▲Consider removing three character restrictions on alias for custom domains

1▲Visual server-side mail rules using JMAP Sieve

No for now (3)

27▲Instant synching with Push notifications

30▲Add support for multiple calendars

2▲Calendar

Engineering escalations · 35 of 604 (6%)

Tickets tagged zd-gh — linked to a GitHub issue in the thunderbird org via gz# marker.

#8010

thunderbird-accounts#1242

Account creation / signup confusion

2026-08-27

#8004

thunderbird-accounts#1244

Aliases

2026-08-27

#7985

thunderbird-accounts#1239

Request or complaint

2026-08-26

#7235

thunderbird-accounts#1154

Other / uncategorized

2026-07-28

31 solved / closed tickets

#7714

stormbox#60

Email migration / import

2026-08-17

#7529

stormbox#101

Webmail

2026-08-08

#7334

tbpro-add-on#1068

Send (add-on)

2026-07-31

#7308

Account access issues

2026-07-30

#7174

appointment#1772

Appointment

2026-07-26

#7050

thunderbird-accounts#1159

Webmail

2026-07-22

#6864

thunderbird-accounts#1119

Account creation / signup confusion

2026-07-15

#6722

stormbox#60

Webmail

2026-07-08

#6635

thunderbird-accounts#1124

Pre-purchase / documentation gap

2026-07-05

#6606

appointment#580

Appointment

2026-07-03

#6386

thunderbird-accounts#1151

Custom domain DNS

2026-06-24

#6282

mailstrom#229

Drafts / sending failures / lost mail

2026-06-18

#6249

appointment#1718

Appointment

2026-06-17

#6221

stormbox#65

Other / uncategorized

2026-06-14

#6125

thunderbird-accounts#838

Account creation / signup confusion

2026-06-08

#6119

thunderbird-accounts#838

Pricing — payment issue

2026-06-08

#6117

appointment#1702

Appointment

2026-06-07

#6068

thunderbird-accounts#769

Request or complaint

2026-06-05

#6044

appointment#1696

Appointment

2026-06-04

#6040

mailstrom#226

Email sending / receiving / SMTP / IMAP

2026-06-04

#5799

mailstrom#223

Appointment

2026-05-21

#5736

appointment#1680

Other / uncategorized

2026-05-18

#5735

thunderbird-accounts#596

Other / uncategorized

2026-05-18

#5711

thunderbird-accounts#874 thunderbird-accounts#857

Custom domain DNS

2026-05-18

#5679

thunderbird-accounts#839

Custom domain DNS

2026-05-16

#5655

thunderbird-accounts#839

Custom domain DNS

2026-05-15

#5631

thunderbird-accounts#838

Pricing — payment issue

2026-05-14

#5528

thunderbird-accounts#839

Custom domain DNS

2026-05-09

#5516

appointment#1678

Appointment

2026-05-08

#5411

thunderbird-accounts#690

Custom domain setup

2026-05-06

#5407

thunderbird-accounts#819

Aliases

2026-05-06

Glossary

AHT (Average Handle Time)

Calendar time from ticket creation to resolution (Solved status). Median is used rather than mean to reduce outlier impact. Based on 134 solved tickets.

First Reply Time

Time from ticket creation to the agent's first response. Reported in calendar hours.

Contact Rate

Percentage of invitees who made contact across any channel. Calculated as: (support tickets + FeatureOS idea submissions + customer comments on ideas) ÷ invitees in that wave. Staff/team comments are excluded. A lower rate indicates a smoother onboarding experience.

Day-2 Peak

Historically, ~40% of a wave's first-week tickets arrive on the second day after invites go out. Used to estimate staffing needs for a new batch.

Misdirected — wrong product / non-subscriber

Tickets from people who do not have a Thundermail account and contacted support by mistake (e.g. desktop Thunderbird users, people who found the form via search). These are redirected to the correct channel and do not reflect Thundermail support demand. A routing issue fixed May 19 (accounts#834). Flights 2–4: 0 misdirects. Shown in a collapsed historical section on the themes panel, not in the settled-wave baseline.

Cumulative contact rate

Running total of tickets divided by total invitees sent at that point in time. Drops sharply when a large new invite wave goes out (more invitees, same tickets).